by
ClickView (Firm)
Call Number
XX(302685.1)
Summary
Managers don't necessarily need a powerful magnetic personality to effectively lead their people. What's more important is an awareness of how leadership depends on an ability to motivate people. Chapter 1: Valuing Their Job. Learn how to give them confidence in the value of their job, put their job in context, give positive examples, and how to focus on the importance of their job. Chapter 2: Valuing the Individual. Give them confidence in their value as individuals, mention the challenges, and praise them. Chapter 3: Valuing the Team. Discover the importance of giving them confidence in their value as a team, how to feel, think and work like a team. Chapter 4: Making Decisions. Discover the key aspects in making decisions such as consulting, identifying who will be affected, checking the facts with them, getting their opinions, making the decisions, communicating it, and following up.
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Other
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71877.9141
by
ClickView (Firm)
Call Number
XX(302686.1)
Summary
Almost all managers will face the issue of dealing with staff whose personal problems are affecting their work and they need the know-how and sensitivity to address such situations. This course introduces counselling techniques and active listening for managers. Chapter 1: Setting the Scene for Counselling. Includes setting the scene for counselling, setting up the meeting in advance, and how to provide a private, unhurried and confidential experience. Chapter 2: A Counselling Meeting. Learn how to encourage them to talk through their problems, the importance of not imposing solutions, and the need to set a review date. Chapter 3: Active Listening. The key elements covered include maintaining attention, the use of positive body language, how to use reflective listening techniques, and how to summarise.
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Other
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85043.7500
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by
ClickView (Firm)
Call Number
XX(302687.1)
Summary
Absenteeism costs organisations billions in revenue every year. But when someone calls in sick, it doesn't necessarily mean that they're unwell. Managers can deal with this sensitive subject area in three simple stages. Chapter 1: Recognising Absenteeism. Learn how to acknowledge the problem, look out for signs and patters, how to keep records so you have the facts, and how to tackle absence as soon as possible. Chapter 2: Reasons for Absenteeism. The best approach to finding out the reasons behind absenteeism is to do it face to face, but don't forget to prepare your emotions and the facts, then ask what is wrong and probe. Chapter 3: Solutions to Absenteeism. Steps to solving issues of absenteeism include getting them to take responsibility, but be prepared to be flexible, agree a plan of action, and learn how to monitor.
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Other
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71877.9141
by
ClickView (Firm)
Call Number
XX(302694.1)
Summary
Understanding the importance of coaching and then learning how to coach is an essential part of managers' job. With the right teaching, managers can improve peoples' performance and motivation. Coaching is an invaluable tool for helping individuals and the business develop together. Chapter 1: Preparing to Coach. Preparing to coach requires you to agree on the topic and to identify the goals. Chapter 2: Coaching Goals. The ultimate goal of coaching is to promote discovery, listen actively and set parameters. Chapter 3: Coaching Tips. Tips for effective coaching are covered in this chapter, including authorising and empowering, and how to recap. Chapter 4: Setting SMART Targets. Discover how to ensure your SMART targets are specific, measurable, agreed upon, realistic, and timed.
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Other
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71877.9219
by
ClickView (Firm)
Call Number
XX(302695.1)
Summary
If you are able to empower your staff by increasing levels of communication and sharing more information, you can improve the motivation and productivity of those working for you. This means listening, keeping people informed, knowing how to measure performance and offering praise and encouragement. Chapter 1: Motivating through Information. Motivate your staff simply by telling them how their job fits in and why it matters. Chapter 2: Motivating through Feedback. Another way to motivate staff is through a process of agreeing on targets and enabling them to measure their own performance. Chapter 3: Motivating through Praise. Discover the effective motivation strategies of praising exceptional achievements and simply talking about your staff. Chapter 4: Active Listening. The key elements covered include maintaining attention, the use of positive body language, how to use reflective listening techniques, and how to summarise.
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Other
Relevance:
71877.9141
by
ClickView (Firm)
Call Number
XX(302696.1)
Summary
This course aims to introduce the techniques of one-to-one training. It explains how important it is for managers and team leaders to have the skills to teach people in their care. Chapter 1: Training with Context. Improve your staff training by showing the learner how their job fits into the bigger. Chapter 2: Training Bit-By-Bit. Training can be made easier by making a list of the learning points and going through them one at a time. Chapter 3: Learning through Practise. Learning can be improved by creating a 'safe' practice environment for the learner and allowing them practise as often as they need to.
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Other
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67236.5625
by
ClickView (Firm)
Call Number
XX(302548.1)
Summary
Service providers are essential in our economy. Where would we be without hospitals, cleaning companies, accounting firms and hairdressers? But it can be difficult to apply concepts of operations management to these businesses. Focusing on the operational processes, this programme takes you behind the scenes, learning about the four strategic areas of operations; facilities, materials, quality and technology, applying them to a service provider and showing how various strategies can be used to improve business performance. A great insight into the unique aspects of services marketing.
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Other
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60139.4570
by
ClickView (Firm)
Call Number
XX(302550.1)
Summary
An ideal companion to 'Meetings, Bloody Meetings', this programme sees a return of the guilty manager, who dreams he is back in court, this time charged with neglecting the human aspect of his meetings. His misdemeanours are replayed as evidence, from failing to prevent a squabble, to allowing the discussion to go off at a tangent and then allowing himself to be railroaded into a poor decision. Suitable for managers and any staff responsible for holding meetings, this engaging programme humorously presents ideas that can be hard to explain, showing the necessity of involving everyone in the decision-making process and ensuring that they understand key points at all stages. Your training delegates will be able to... -Achieve harmony and unity of purpose in their meetings -Make meetings more productive and effective by mobilising everyone present Featuring John Cleese, Robert Hardy, Caroline Quentin and Danny John Jules.
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Other
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1.3190
by
ClickView (Firm)
Call Number
XX(302552.1)
Summary
This training resource will enable people to organise and chair meetings that are more effective and more motivating for those who attend, and provide training for professional effective meetings. In a nightmarish court, a cynical manager is found guilty of failure to prepare himself and inform others of what a meeting was about (even omitting to invite all the relevant people); failure to plan the agenda; failure to control the discussion and failure to record the decisions. The judge demonstrates how the rules for running a meeting parallel those of a court, and explains the chaos that would result if he ran his court in the same way. The nightmare is so vivid that the guilty-as-charged manager resolves to apply the rules - as will your organisation's people when they view this very memorable, sharply observed parable. The key learning points are dealt with in clearly-defined segments that can be reviewed and discussed. The humorous content will engage the attention of learners aiding learning. Featuring John Cleese, Will Smith and Susie Kane. Your delegates will be able to: - Organise and chair meetings of any kind - Meetings will become productive, efficient and effective.
Format:
Other
Relevance:
1.3125
by
ClickView (Firm)
Call Number
XX(302553.1)
Summary
This training resource will... Enable people to organise and chair meetings that are more effective and more motivating for those who attend. Training for professional effective meetings Suitable for anyone who might be expected to organise and run meetings, this best-selling program defines the five disciplines that transform a gathering into a professionally run business meeting. In a nightmarish court, a cynical manager is found guilty of failure to prepare himself and inform others of what a meeting was about (even omitting to invite all the relevant people); failure to plan the agenda; failure to control the discussion and failure to record the decisions. The judge demonstrates how the rules for running a meeting parallel those of a court, and explains the chaos that would result if he ran his court in the same way. The nightmare is so vivid that the guilty-as-charged manager resolves to apply the rules - as will your organisation's people when they view this very memorable, sharply observed parable. The key learning points are dealt with in clearly-defined segments that can be reviewed and discussed. The humorous content will engage the attention of learners aiding learning. Featuring John Cleese and Robert Hardy. Your delegates will be able to... -Organise and chair meetings of any kind -Meetings will become productive, efficient and effective
Format:
Other
Relevance:
1.3145
by
ClickView (Firm)
Call Number
XX(302554.1)
Summary
Workplaces are fast-paced, challenging and diverse environments that can create conflict and misunderstanding. Successful resolution of problems with colleagues is a vital aspect of good management. This fly-on-the-wall style dramatisation takes viewers through ways to deal with: unreasonable demands placed upon them; individuals who aren't team players; speaking without thinking; and dealing with poor job performance. While an ideal solution isn't always possible, when handled in the right way, they can be negotiated. A perfect resource for managers, staff and anyone interested improving communication skills in the workplace.
Format:
Other
Relevance:
77635.7031
by
ClickView (Firm)
Call Number
XX(302555.1)
Summary
Every workplace, no matter how successful, has to deal with difficult situations. But what are the most effective ways of responding to employee issues? This presenter-led programme guides audiences through a range of dramatic scenarios, which include personal interviews with the key characters, who describe their thoughts and feelings as the story unfolds. The issues explored are: posting inappropriate information on social media websites, breaches in confidentiality, mistakes being covered up, downturns in performance and workplace bullying. This is an ideal resource for any business or manager wanting greater insight into their employees and the various strategies for dealing with difficult situations.
Format:
Other
Relevance:
77635.7031
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