by
Robbins, Stephen P., 1943-, author.
Call Number
658.4 ORG
Publication Date
2017 2016
Summary
"Organisational Behaviour brings the subject to life with the very latest research and the finest business examples and practices from around the globe. Its hallmark approach of clear writing style, cutting-edge content, and engaging pedagogy provide: a clearly explained three-level model of analysing behaviour by looking at the individual, the group and the organisation system; an easy-to-read design which breaks material into manageable sections; a rigorous and engaging introduction to the principles, theories and practices of Organisational Behaviour, and an understanding of why these principles are important and relevant (whether or not you ever become a manager)."--Publisher's website.
Format:
Books
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1.3190
by
Robbins, Stephen P., 1943-, author.
Call Number
658 ROB
Publication Date
2016
Summary
Management: The Essentials covers the concepts essential to management in the 21st century in a fresh, lively format thats perfectly suited to a typical university semester. So whether you want to be a good manager or work for one, youll be prepared for the challenges ahead.
Format:
Books
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57336.8320
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by
TV Choice (Firm),
Call Number
XX(293347.1)
Publication Date
2016 2012
Summary
Manufacturing company Blakeway calls in a consultant to take a look at the way the company is structured. Does the structure help - or hinder - their business? The company is hierarchical - but is this necessarily a bad thing? What do the workers think? Is the company losing out because workers aren't encouraged to contribute? The consultant delivers her verdict - but will the company's boss take action?
Format:
Electronic Resources
Relevance:
2.2012
by
Toporek, Adam
Call Number
658.812 TOP
Publication Date
2015
Summary
On the front lines of customer service, every day presents new and unexpected challenges-and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help.Be Your Customer's Hero answers the call. The book provides customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve.
Format:
Electronic Resources
Relevance:
1.3158
by
Fitzsimmons, James A., author.
Call Number
658 FIT
Publication Date
2014
Summary
The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
Format:
Books
Relevance:
50827.7266
by
Robbins, Stephen P., 1943-, author
Call Number
658 ROB
Publication Date
2013
Format:
Books
Relevance:
57336.8164
by
Benckendorff, Pierre
Call Number
338.4791068 INT
Publication Date
2013
Summary
An international range of outstanding new cases focused on sustainable tourism management and development, including award winners and finalists from the WTTC Tourism for Tourism Awards they are written by local scholars who are experts in sustainable tourism.
Format:
Electronic Resources
Relevance:
3.2877
by
Gifford, Jonathan (Industrial sociologist)
Call Number
658.4092 23
Publication Date
2013
Format:
Electronic Resources
Relevance:
0.9332
by
Cole, Kris, author.
Call Number
658.302 COL
Publication Date
2013
Summary
Kris Cole throws light on the gap between theory and practice in the fifth edition of 'Management: theory and practice'. She explains management theory in everyday language, and puts it in a context that makes it easy to understand. This resource will help you develop the vocabulary you need to communicate effectively with colleagues and equips you with models and frameworks to tackle management challenges. In addition it will enable you to strengthen your hard skills, like managing poor performance, being more directive and solving problems permanently.
Format:
Regular print
Relevance:
85040.3359
by
Holmes, Kirsten.
Call Number
338.47910683
Publication Date
2012
Summary
Recent years have seen an explosion in research on tourism volunteering. Volunteers are an essential part of tourism, whether they are volunteering in their local museum, at a sporting mega-event, as an airport ambassador, or travelling the global as a volunteer tourist. Managing Volunteers in Tourism reviews the latest research to highlight the key management issues and relate them to the tourism volunteering context. It includes previously under-researched forms of tourism volunteering such as meet-and-greeters, surf life-savers, conservation, festival, and information centre vol
Format:
Electronic Resources
Relevance:
2.9625
by
El-Meligi, A. Moneim, 1923-
Call Number
658
Publication Date
2012
Summary
In the modern economic paradigm characterized by a multitude of business management theories aimed at maximizing profits, there is a danger of formalizing management techniques to the extent of dehumanizing individuals or reducing them to humanoids. This book deals with familiar concepts in the management literature, but always in light of the model of the human person. It sheds light on organizing processes in individuals, small groups, and organizations and other large social systems by covering empirical research on three central topics -- modes of influence, intrapersonal communication, and change -- through which the social context is constantly shifting.
Format:
Electronic Resources
Relevance:
54896.5000
by
Bierman, Harold.
Call Number
658.001 22
Publication Date
2012
Summary
This unique book brings together thoughts of great men and women, not found elsewhere as a complete set, that hold special interest for managers. The ideas contained within are universal and apply to all aspects of civilization, as such, they are relevant to both work and life. The book also provides prime examples of how influential thinkers use language to effectively convey their arguments and intentions - an arguably invaluable tool for modern managers. It serves as a source of indispensable advice for business professionals and the general public.
Format:
Electronic Resources
Relevance:
2.5309
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