by
Baglieri, Enzo.
Call Number
658.812
Publication Date
2014
Summary
This book presents latest research on the evolution of consumer services, as these services continue to become a larger part of the economy in the world. Four core focal points lead the central message of the book: first, the?convergence of back and front offices; second, placing the client as a fundamental input of services production and delivery process, and ''industrializing''?the?customers''?role?to?combine?efficiency?and experience; third, the constitution and role of inputs necessary for the configuration, production and delivery of the service,?with the crucial role?of ''operationalizi
Format:
Electronic Resources
Relevance:
0.8363
by
Cole, Kris, author.
Call Number
658.302 COL
Publication Date
2013
Summary
Kris Cole throws light on the gap between theory and practice in the fifth edition of 'Management: theory and practice'. She explains management theory in everyday language, and puts it in a context that makes it easy to understand. This resource will help you develop the vocabulary you need to communicate effectively with colleagues and equips you with models and frameworks to tackle management challenges. In addition it will enable you to strengthen your hard skills, like managing poor performance, being more directive and solving problems permanently.
Format:
Regular print
Relevance:
85040.3359
View Other Search Results
by
Cole, Kris, author.
Call Number
658.302 COL
Publication Date
2011
Summary
This guide cuts through the mire and mystery of how to effectively manage a workplace. It's filled with practical, easy-to-implement ideas, tips, and explanations on how to manage yourself and others with professionalism, reliability and style.
Format:
Books
Relevance:
1.1004
by
Axelrod, Wendy.
Call Number
658.3 22
Publication Date
2011
Summary
Despite considerable investment in resources and tools, many companies struggle to meet the demand for the talent they require. Make Talent Your Businessu201d gets to the heart of the matter: Managers themselves are in the best position to help people learn from experience (the uncontested major source of development) and shows managers how to do it by using the five practices that work for managers who are exceptional at building talent. This set of practices goes well beyond the usual managerial coaching and performance management. It moves the focus from performance today to development of skills that truly raise the game of employees?skills such as in-the-moment judgment, customer relationship building and collaborative decision-making. Managers who grow talent enhance their own reputations and get better results, retain people, attract talent and make their organizations more agile and capable to deal with future challenges.
Format:
Electronic Resources
Relevance:
0.8362
by
Cole, Kris.
Call Number
658.302 COL
Publication Date
2010
Summary
Management - Theory and Practice, 4E gives those studying to be managers the practical information and theoretical understanding they need to succeed. It presents management theory in a context and language that makes it easier to understand and put into practice. It includes new coverage of: the changing work environment; leading non-traditional teams; including merged and virtual teams; risk management; managing for sustainability. The case studies, chapter opening vignettes and examples have also been updated to cover a variety of industries and sectors, reflecting the Australian workplace in the 21st century.
Format:
Books
Relevance:
77635.9609
by
Giesecke, Joan.
Call Number
023.9 22
Publication Date
2010
Summary
Two experienced library managers explain how to create a productive workplace as they weave expert advice and commentary into an easy-to-use resource.
Format:
Electronic Resources
Relevance:
1.0549
by
Conlow, Rick.
Call Number
658.302 22
Publication Date
2009
Format:
Electronic Resources
Relevance:
0.0981
by
Keller, J. J.
Call Number
658.3
Publication Date
2009
Summary
Written specifically with the departmental supervisor in mind, J.J. Keller's Supervisor's Guide to Improving Employee Management Decisions is a must-have reference tool aimed at helping supervisors better understand employment law and related best practices when dealing with employee relations issues. This reference book helps increase supervisors' awareness and understanding of the important role they play in managing HR related issues with their employees. This handbook can be used in initial training, then later as a quick reference tool ... a great way to help supervisors make the right de.
Format:
Electronic Resources
Relevance:
60136.9453
by
Miller, Laurence, 1951-
Call Number
658.3045 22
Publication Date
2008
Summary
"Presented in jargon-free, understandable language, From Difficult to Disturbed gives you unparalleled insight into practical psychology and human nature that you can immediately apply to your own unique managerial challenges. From showing you how to encourage higher productivity, fewer sick days, and less staff turnover to helping you decrease the number of disciplinary problems you're likely to encounter, this eminently practical book will make you a unique asset to your organization."--Jacket.
Format:
Electronic Resources
Relevance:
1.0380
by
Janove, Jathan, 1958-
Call Number
658.3 22
Publication Date
2008
Format:
Electronic Resources
Relevance:
50827.9961
by
Clark, Marc.
Call Number
658.4 22
Publication Date
2007
Format:
Electronic Resources
Relevance:
2.1788
by
Allan, Barbara, 1954-
Call Number
023.9 22
Publication Date
2007
Summary
"This book provides a practical guide to supervisory skills for team leaders and supervisors in library and information work. Although reference is made to relevant management concepts, its strength is that it translates theory into practice, and the focus is decidedly on the latter. This is very much a 'how to' guide for anyone wishing to develop a supervisory role in an ILS context."--Jacket.
Format:
Electronic Resources
Relevance:
1.3008
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