Cover -- TOC36;Table of Contents -- Preface -- Introduction -- Employee Relations Audit -- CH36;1 46; Communications -- The Phases of Communications -- Team Communications -- CH36;2 46; Satisfaction Surveys -- The Manager Communications Survey -- Scoring the survey -- Tailoring the survey -- The Work Group Communications Survey -- CH36;3 46; Alternative Dispute Resolution -- External Review8212;Advisory Arbitration -- Serious Cases -- Internal Review 45; Ombudsman -- Employee Decisional Review -- EDR membership -- CH36;446; Retention through Satisfaction -- Identify the Issue -- Involve the Employees -- Implement the ideas -- Management Philosophies -- Management practices -- Personal development -- Recognition -- Family involvement -- Communications -- Performance driven -- Other -- CH36;546; Understanding employment58; Laws and regulations -- ADA 45; Americans with disabilities act -- 34;Reasonable accommodation34; -- 34;Skills and abilities34; -- Other requirements of the ADA -- ADEA 45; Age discrimination in Employment Act of 1967 -- ERISA 45; Employee39;s retirement and income security act of 1974 -- WARN 45; Worker adjustment and retraining notification of 1988 -- BFOQ 45; Bona fide occupational qualification -- COBRA 45; Consolidated omnibus budget reconciliation act -- EEOC 45; Equal employment opportunity commission -- FLSA 45; Fair labor standards act -- IRCA 45; Immigration and reform control act -- FMLA 45; Family medical leave act of 1993 -- Sexual harassment -- Employment at will -- OSHA 45; Occupational health and safety act of 1970 -- NLRB 45; National labor relations board -- OFCCP 45; Office of federal contract compliance programs -- AAP 45; Affirmative action plan -- Importance of compliance -- Recommended actions -- The employment practices audit -- Recruitment and hiring -- Organization -- Record Retention -- Conclusion 47; Recommended Actions -- Words of wisdom -- Words to eliminate -- A few definitions -- Appendix 1 -- Disclaimer -- Addendum -- Sample offer letter -- Sample open door policy -- Job description format -- ADA requirements -- Environmental conditions -- Physical requirements -- Visual requirements -- Physical context 47; work environment -- Sample complaint procedure -- Appendix II -- IDX36;Index -- About the author -- Last Page.