Introduction -- What This Book Is About -- What We Would Like the Office of Presidential Personnel to Know About Different Types of Jobs -- Job of the Political Executive: Running an Agency -- Assessing the Organization -- Strengthening the Organization -- Obtaining Mission Alignment -- Developing Strong Processes -- Mastering Metrics and Measuring Progress -- Building Relationships -- Enhancing Credibility and Visibility -- Fostering Innovation -- Innovation in Action -- Innovation Initiative: The Department of Veterans Affairs -- Know Your Farmer, Know Your Food Program: The Department of Agriculture -- Race To The Top Program: The Department of Education -- Every Day Counts Program: The Department of Transportation -- Deputy Secretaries -- Understanding the Job of the Deputy Secretary -- Key Components of the Job of the Deputy Secretary -- Serving as an Alter Ego for the Secretary -- Serving as the Chief Operating Officer (COO) of the Department -- Serving as a Convener -- Serving as a Policy Advisor -- Serving as a Leader of Departmental Initiatives -- Serving as Crisis Manager -- Serving as Liaison to Stakeholders -- Deputy Secretaries in Action -- Rafael Borras at the Department of Homeland Security -- William V. Corr at the Department of Health and Human Services -- W. Scott Gould at the Department of Veterans Affairs -- Seth D. Harris at the Department of Labor -- David J. Hayes at the Department of the Interior -- Dennis F. Hightower at the Department of Commerce -- Maurice Jones at the Department of Housing and Urban Development -- Kathleen A. Merrigan at the Department of Agriculture -- Anthony W. Miller at the Department of Education -- Thomas R. Nides at the Department of State -- Daniel B. Poneman at the Department of Energy -- Profiles of Deputy Secretaries Interviewed -- Producers -- Understanding the Job of the Producer -- Key Components of the Job of the Producer -- Delivering the Output -- Getting the Metrics Right -- Focusing on Customers -- Working Style of Producers -- Producers in Action -- Allison A. Hickey at the Veterans Benefits Administration, Department of Veterans Affairs -- David J. Kappos at the United States Patent and Trademark Office, Department of Commerce -- Alejandro Mayorkas at the U.S. Citizenship and Immigration Services -- John T. Morton at the United States Immigration and Customs Enforcement, Department of Homeland Security -- Robert A. Petzel at the Veterans Health Administration, Department of Veterans Affairs -- John S. Pistole at the Transportation Security Administration, Department of Homeland Security -- David H. Stevens at the Federal Housing Administration, Department of Housing and Urban Development -- William J. Taggart and James W. Runcie at the Office of Federal Student Aid, Department of Education -- Profiles of Producers Interviewed -- Regulators -- Understanding the Job of the Regulator -- Key Components of the Job of the Regulator -- Operating in a Politically Contentious Environment -- Getting the Rules Out and Running an Organization -- Responding to Unexpected Events While Keeping the Organization Running -- Constantly Engaging with and Responding to Stakeholder Concerns -- Regulators in Action -- Michael R. Bromwich at the Bureau of Ocean Energy Management, Regulation and Enforcement, Department of the Interior -- Margaret Hamburg at the Food and Drug Administration -- Allison M. Macfarlane at the Nuclear Regulatory Commission -- Joseph A. Main at the Mine Safety and Health Administration, Department of Labor -- David Strickland at the National Highway Traffic Safety Administration, Department of Transportation -- Inez Moore Tenenbaum at the Consumer Product Safety Commission -- Jon Wellinghoff at the Federal Energy Regulatory Commission -- Profiles of Regulators Interviewed -- Infrastructors -- Understanding the Job of the Infrastructor -- Key Components of the Job of the Infrastructor -- Serving as an Instructor -- Serving as a Producer -- Serving as an Engineer -- Infrastructors in Action -- Jonathan S. Adelstein at the Rural Utilities Service, Department of Agriculture -- Arun Majumdar at the Advanced Research Projects Agency-Energy, Department of Energy -- Victor M. Mendez at the Federal Highway Administration, Department of Transportation -- Joseph C. Szabo at the Federal Railroad Administration, Department of Transportation -- Profiles of Infrastructors Interviewed -- Scientists -- Understanding the Job of the Scientist -- Key Components of the Job of the Scientist -- Guarding the Scientific Integrity of Their Organization -- Interfacing with the Political Leadership of Their Organization -- Making Their Organization Relevant to Government Decision-Making -- Strengthening the Institution -- Reaching Out to External Stakeholders -- Scientists in Action -- Rebecca M. Blank at the Economics and Statistics Administration, Department of Commerce -- Patrick D. Gallagher at the National Institute of Standards and Technology, Department of Commerce -- Marcia K. McNutt at the U.S. Geological Survey, Department of the Interior -- Richard G. Newell at the U.S. Energy Information Administration, Department of Energy -- Kathryn D. Sullivan at the National Oceanic and Atmospheric Administration, Department of Commerce -- Profiles of Scientists Interviewed -- Collaborators -- Understanding the Job of the Collaborator -- Small Agency Collaborator -- Partner Collaborator -- Central Management Agency Collaborator -- Collaborators in Action -- Daniel M. Ashe at the U.S. Fish and Wildlife Service -- John Berry at the Office of Personnel Management -- David A. Hinson at the Minority Business Development Agency, Department of Commerce -- Pamela Hyde at the Substance Abuse and Mental Health Services Administration, Department of Health and Human Services -- Raymond M. Jefferson at the Veterans' Employment and Training Service, Department of Labor -- Mary K. Wakefield at the Health Resources and Services Administration, Department of Health and Human Services -- Profiles of Collaborators Interviewed.