Conflict, it occurs in any workplace, and always needs to be carefully managed. In many ways, there is a greater potential for conflict to occur in an aged care environment than in a number of other workplaces. Relationships with residents or clients, their families and carers, other health professionals and managers of aged care services can require delicate balancing. There is generally a range of emotions and issues involved in the care of vulnerable people, and aged care workers often find themselves in positions where they need to think on their feet and deal with conflict effectively. A range of skills needed for conflict resolution are examined, and the programme finishes with a look at behaviours that elicit resistance, and those that elicit cooperation.

Criminal psychology is the application of the principles of normal and abnormal psychology to the understanding, prediction, and control of criminal behavior. Criminal Psychology: Nature, Nurture, Culture provides an in-depth yet readable introduction to the foundations of criminal psychology as it is understood and practiced from the classroom to the courtroom.

This book considers how organizations of the same species interact with each other, how organisms of different species in the same space interact, and how multiple communities interact to make up an ecosystem, information crucial in understanding how biodiversity affects ecological function.

These days it's vital that all employees as well as management are aware of Occupational Health and Safety, but the major issues of hazard control, good design, housekeeping and cooperation can sometimes be hard to apply in context. This innovative programme sparks the imagination with illustrations of good OH&S practice from the world of nature, as well as examining its implementation in several work locations.

This book is a wide-ranging and thought-provoking analysis of the sociocultural and personal meanings of food and eating. The author explores the relationship between food and embodiment childhood and family & the social construction of food & eating.

Every one of us knows what it is to feel sad and depressed occasionally, but there is a significant difference between this and clinical depression. In this excellent programme, we take an in depth look at the nature and extent of this significant health issue. Featuring recognised mental health experts from leading mental health charity SANE, and young sufferers as well, this resource covers the types of depression, who is at risk, signs and symptoms, and myths and treatments. This programme is a comprehensive, straightforward and compassionate introduction to a major mental health issue.

Taking medical and legal practice as key examples, Justin Oakley and Dean Cocking develop a rigorous articulation and defence of virtue ethics, contrasting it with other types of character-based ethical theories and showing that it offers a promising new approach to the ethics of professional roles.

Every industry works within legal and regulatory frameworks. Some are general in nature and affect every sector and workplace; others are designed with the specific nature of different industries in mind. This film examines legislation and regulation in the travel and tourism industry. It features five experts from various travel and tourism-related organisations, including the Civil Aviation Authority, ABTA and the Federation of Tour Operators. Comment is also provided from an academic and legal perspective. Areas covered include regulation, consumer and employment protection, health and safety and disability discrimination. This resource provides learners of tourism and travel related disciplines with an insightful and informative overview of key areas impacted by legislation and regulation.

Health and safety is something we tend to take for granted - until an accident happens that affects us personally. And then it's too late. This practical programme demonstrates the core health and safety issues that affect us all, such as lifting things, and shows why being careful has to become second nature even when we're really busy. The key message is that we have to take responsibility for our own safety, and the safety of others, at all times. Using Rick Stein's Seafood restaurant and hotel business as a case study, the programme demonstrates how health and safety procedures and principles involve people from different parts of the business - chefs, waiters, admin staff, cleaners, and drivers. It covers three main areas of health and safety at work: manual handling; fire; slips, trips, cuts and burns.

Imagine a world with no food regulations that protected the public from harmful foods and ingredients - products high in harmful chemicals; no use by dates; inadequate packaging - it would be catastrophic. In Australia and New Zealand, the organisation responsible for this is Food Standards Australia New Zealand - or FSANZ. The independent government organisation as we know it today came into existence in 2001. This program looks at the nature and structure of the organisation; its goals; its interaction with the food industry; the development of food standards; and the relationship between FSANZ and other authorities. Various perspectives on the vital and complex work of FSANZ are offered by the organisation's communications manager, Lydia Buchtmann, also Brendan Gillespie the Operations Manager of pasta manufacturing company, Ubaldi Foods, and Moreland City Council's environmental health officer, Vicky Lambropoulous.