ITIL foundation essentials [electronic resource] : the exam facts you need / Claire Agutter.

ISBN:

9781849284004

9781849284011

Title:

ITIL foundation essentials [electronic resource] : the exam facts you need / Claire Agutter.

Author:

Agutter, Claire.

Personal Author:

Agutter, Claire.

Publication Information:

Ely, Cambridgeshire, U.K. : IT Governance Pub., 2012.

Physical Description:

1 online resource.

General Note:

Title from title screen.

Contents:

Introducing ITIL -- Services -- Service management -- Stakeholders -- Process, functions, roles -- The service lifecycle -- Service strategy -- Service design -- Service transition -- Service operation -- Continual service improvement (CSI) -- Roles -- Service management automation -- Service management skills and training -- The ITIL qualification scheme -- The foundation exam.

Local Note:

eBooks on EBSCOhost

Title Subject:

IT infrastructure library -- Examinations -- Study guides.

IT infrastructure library / Examinations / Study guides.

Subject Term:

Information technology -- Management -- Examinations -- Study guides.

Information technology projects -- Management -- Examinations -- Study guides.

Electronic data processing personnel -- Certification.

Support services (Management) -- Examinations -- Study guides.

Format:

Electronic Resources

Electronic Access:

Click here to view

Publication Date:

2012

Publication Information:

Ely, Cambridgeshire, U.K. : IT Governance Pub., 2012.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
004.068076 23	1:E-BOOK	1	1:ONLINE	Searching... Unknown

Bound With These Titles

On Order

Summary

An official ITIL® Licensed product, ITIL® Foundation Essentials is a distillation of critical information - no waffle or padding - just exactly what you need to understand how to pass the ITIL Foundation exam. Written for self-study candidates, ITIL community training delegates, itSMF/BCS members and V2 Foundation Certificate holders, who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL 2011 core volumes.

Project managers, who are looking to expand their qualifications, and IT contractors or consultants, who don't want to take time out from their day jobs to attend a course, will also find this pocket guide an essential companion to their studies and education.

Author Notes

Claire Agutter is interested in anything that helps IT work better. She has more than two decades experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation which focuses on publications, events and consultancy linked to SIAM (Service Integration and Management). She recruited and led the team of volunteers that contributed to the SIAM Foundation and Professional Bodies of Knowledge publications and created the online SIAM community. From 2018-23, she was nominated by Computer Weekly as one of the most influential women in UK tech.

A long time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL® v3 and ITIL® 4, with her ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide rating 4.6 on Amazon.

To view all her publications, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter .