1. Prominent Issues Affecting Non-Governmental Organizations in Hong Kong and Its Implications to Social Work Education / Kam Tong Chan -- 2. The Dynamic Relationship among Different Functions of Supervision / Chi Chuen Yuen -- 3. Evaluating Social Work Effectiveness: An Illustration from a Comparative Evaluation of Three Labour Education Programs in Hong Kong / Henry Tai Kei Mok -- 4. Adaptation of an Organization to the Environment and Its Implication to Its Internal Structure: A Case Analysis of the Hong Kong Council of Social Service before Restructuring / Rachel Wai Chu Sezto -- 5. Towards Total Quality in Community Rehabilitation Network: The Experience of Implementing Total Quality Management / Ying Yin Chiu, Kam Tong Chan and Ivy Suk Yi Ho -- 6. Continuous Quality Improvement (CQI) in Grantham Hospital / Sau Chi Leung and Mei Lan Chan -- 7. The Implementation of Case Management Model: A Way Ahead for a Better Service Delivery System in Medical Social Service / Yuen Kan Tsoi -- 8. Customer Participation in Management Reform: Examples from Medical Social Service Settings / Zarina Chu Lee Lam -- 9. Establishment of a Computerized Management Information System in a Social Welfare Agency: A Case Illustration / Cliff Wai Cheung Au -- 10. Designing Performance Indicators for an Experimental Project: Multi-disciplinary Team for Elderly Street Sleepers / Winnie Wan Cheung Lam -- 11. Organizational Change: Case Analysis on the Formation of Integrated Team for Youth Service / Andy Wing Cheung Ho -- 12. A Case Study of an Administrator in a Social Service Organization: Morality and Strategy / Pauline Fung Yi Chan -- 13. Impacts of Welfare Reform on Non-governmental Organizations in Hong Kong: Future Research Agenda / Kam Tong Chan and Alan Sze.