The Telecommunications Department and the Business World -- The Evolution of the Telecommunications Department -- The Telecommunications Department, Divestiture, and Technological Change -- The Changing Workplace -- The Changing Corporation -- Future Developments -- Basic Technological Overview: Products, Services, and Vendors -- Local Carriers -- Local Communications Services and Providers -- Interexchange Carriers and Services -- Telephone Systems and Providers -- Local Area Networks -- Data Communications Equipment: The Connecting Devices -- The Internet and Providers -- Cable -- Wireless Communications -- Video -- Departmental Structure and Positions -- Departmental Structure -- Positions, Titles, and Lines of Responsibility -- Senior Level Positions -- Assistant Managers -- Project Leaders/Managers -- Designers -- Analysts -- Technicians -- Administrators -- Contractors and Consultants -- The Help Desk -- The Open Culture, Teamwork, and Empowering Employees -- The Telecommunications Department and the Corporation -- The Telecommunications Department in the Decentralized Company -- Marketing the Services of the Department -- The Telecommunications Department as the Sole Provider -- The Public Relations Role of the Department -- Vendor Relations -- Budgeting -- The Department Budget -- The Corporate Communications Budget -- Charging Back Telecommunications Products and Services -- The Politics of Charging Back -- Outsourcing -- Project Management -- The Source of Projects and Managing the Project Load.