Project-management principles -- An introduction to managing technical projects and project participants -- Definition of a project -- Definition of project management -- Definition of a team -- Role of the project manager -- The project life cycle -- Project management processes -- Project-requirements development -- Project selection -- Project initiation -- Requirements-definition cycle -- Pitfalls of requirements definition -- Types of teams -- What is a team? -- Functional teams -- Self-directed teams -- Cross-functional teams -- Hybrid teams -- Critical success factors for teams -- Stages of team development -- Birth -- Exploration -- Discovery -- Performance -- Completion -- Communication systems for teams in a technical environment -- Formal systems -- Informal systems -- Internal team communication -- Communication with the outside world -- Motivation systems for technical teams -- Motivational theory -- Monetary compensation -- Awards and recognition -- Creative motivational methods -- Quality of life -- Inspiring innovation -- High-tech project teams and quality -- A brief history of the quality movement -- Planning for project quality -- The cost of quality -- Tools to measure quality -- Negotiation strategies for high-tech project managers -- Negotiation basics -- Hardball tactics -- Preparation for negotiation -- Determining success -- Listening skills -- Conflict resolution -- Why conflict exists -- Conditions that lead to conflict -- Dealing with conflict -- Bases of power.