The UCLA Anderson business and information technologies (BIT) project [electronic resource] : a global study of business practice (2012) / editors, Uday S Karmarkar, Vandana Mangal.

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ISBN:

9789814390880

Title:

The UCLA Anderson business and information technologies (BIT) project [electronic resource] : a global study of business practice (2012) / editors, Uday S Karmarkar, Vandana Mangal.

Author:

Karmarkar, Uday S. (Uday Sadashiv)

Publication Information:

Hackensack, NJ : World Scientific Pub., 2012.

Physical Description:

1 online resource.

General Note:

Includes index.

Contents:

Preface; Part I -- BIT Survey Reports; 1. Global Trends for Technology Adoption -- Results of the BIT Survey across Ten Countries Vandana Mangal and Uday S. Karmarkar; 1.1. Introduction; 1.2. Findings; 1.2.1. ICT adoption and budget trends; 1.2.2. Internal organization; 1.2.3. Outsourcing and Offshoring; 1.2.4. Forward facing interactions; 1.2.5. Backward facing interactions; 1.2.6. Business results; 1.2.7. Globalization; 1.3. Future Work; Acknowledgments; Bibliography; About the Authors; Uday S. Karmarkar; Vandana (Ann) Mangal.

2. A Survey on Business and Information Technology in Taiwan Annual Report 2010 Ya-Ching Lee and Ting-Peng Liang2.1. Results; 2.1.1. Technology adoption/infrastructure and budget trends; 2.1.2. Internal organization; 2.1.3. Customer facing interactions; 2.1.4. Trading partner relationships; 2.1.5. Business results; 2.1.6. Organization climate/dynamic environment; 2.1.7. Globalization; APPENDIX A: SURVEY RESPONDENT SAMPLE CHARACTERISTICS; About the Authors; Ya-Ching Lee; Ting-Peng Liang.

3. The Business and Information Technologies Project: The New Zealand Perspective Margo Buchanan-Oliver and Ananth Srinivasan3.1. The New Zealand Survey: Characteristics of Participating Organizations; 3.2. Results; 3.2.1. Technology adoption, infrastructure and budget trends; 3.2.2. Internal organization; 3.2.3. Customer touchpoints; 3.2.4. Customer view integration and customer segmentation; 3.2.5. CRM function automation; 3.2.6. Trading partners relationships and purchasing mechanisms; 3.2.7. Business results; 3.2.8. Globalization; 3.2.9. Selected detailed information.

3.2.10. Current and planned deployment of technologies3.2.11. Impact of technology adoption on internal structure; 3.2.12. Customer segmentation; 3.2.13. Strategic areas that have shown improvement; Conclusions; About the Authors; Dr. Margo Buchanan-Oliver; Dr. Ananth Srinivasan; 4. A Survey on the Level of Utilization in Using Information Technology by Malaysia's Small and Medium Enterprises Sulaiman Ainin, Tengku Mohamed Faziharudean, Shamsul Bahri and Noor Akma Salleh; 4.1. Introduction; 4.2. Research Method; 4.3. Results of the Survey; 4.3.1. Adoption of ICT by SME.

4.3.2. Allocation of budget for IT products/services4.3.3. Issues at workplace; 4.3.4. SMEs business process outsourcing; 4.3.5. Customer relationships; 4.3.6. Trading partners and impact of globalization; 4.3.7. Impact of IT to SMEs; Conclusion; Bibliography; About the Authors; Dr. Sulaiman Ainin; Dr. Shamshul Bahri; Dr. Noor Akma Mohd Salleh; Dr. Tengku Mohamed Faziharudean; 5. Information Technology and Business Practices in Germany: Results From the 2011 Bit Survey Till J. Winkler, Christoph Goebel, Francis Bidault and Oliver Günther; 5.1. Introduction; 5.1.1. Motivation.

Local Note:

eBooks on EBSCOhost

Subject Term:

Information technology -- Management.

Industrial management.

Added Author:

Karmarkar, Uday S. (Uday Sadashiv)

Mangal, Vandana.

Format:

Electronic Resources

Electronic Access:

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Publication Date:

2012

Publication Information:

Hackensack, NJ : World Scientific Pub., 2012.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
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Summary

This is the third of a series of research volume of papers from the Business and Information Technologies global research network. The group includes 20 partners from 16 countries, who conduct studies on the impact of new information and communication technologies on business practice, industry structure, and economic change. The book presents a unique longitudinal and cross-sectional view of technology adoption and business practice across a diverse set of countries and economies. It appears that there are some commonalities with respect to patterns of technology adoption , but also significant differences across countries. Furthermore, innovative practices can arise in every country, and have the potential to be applied in other countries. The identical survey carried out in different countries enables benchmarking and accurate comparisons across those markets. It is also extremely broad in its coverage of business practice in terms of functions and performance.