Getting started : overview of the project -- Risk assessment : understanding what can go wrong -- Build an interim plan : don't just sit there, do something -- Emergency operations center : take control of the situation -- Writing the plan : getting it down on paper -- Testing : making sure it works -- Electrical service : keeping the juice flowing -- Telecommunications : your connection to the world -- Vital records recovery : covering your assets -- Data : your most irreplaceable asset -- Networks : the ties that bind -- End-user PCs: the weakest link -- Customers : other people to worry about -- Suppliers : collateral damage -- Fire : burning down the house -- Human resources : your most valuable asset -- Backups : the key to a speedy recovery -- Virus containment : high tech pest control -- Health and safety : keeping everyone healthy -- Terrorism: the wrath of man.