Project management process improvement / Robert K. Wysocki.

ISBN:

9781580537186

9781580537179

Title:

Project management process improvement / Robert K. Wysocki.

Author:

Wysocki, Robert K.

Personal Author:

Wysocki, Robert K.

Publication Information:

Physical Description:

1 online resource.

Series:

Artech House effective project management library

Contents:

Introduction to the Process Improvement Life Cycle -- The Importance of Process Improvement -- Stand Still and Go Backwards -- Standish Group Chaos Report -- Balancing People, Project Management Processes, and Technology -- Process Improvement Versus Practice Improvement -- Typical Project Improvement Practices -- Project Reviews -- Best Practices -- Lessons Learned -- Definition of the Process Improvement Life Cycle -- Where Are You? -- Where Do You Want To Be? -- How Will You Get There? -- How Well Did You Do? -- Who Is Responsible for Process Improvement? -- Establishing a Standard Process -- Managing Best Practices and Lessons Learned -- Managing Performance Data Against Standard Processes -- Continuously Improving the Project Management Process -- Effectively Dealing with the Obstacles -- Overview of the Project Management Maturity Model -- The Software Engineering Institute Capability Maturity Model -- Purpose -- Structure -- Application -- The Project Management Maturity Model -- Level 1: Initial Process -- Level 2: Structured Process -- Level 3: Institutionalized Process -- Level 4: Managed Process -- Level 5: Optimizing Process -- PMBOK Knowledge Areas and Maturity Profile -- Project Integration Management -- Project Scope Management -- Project Time Management -- Project Cost Management -- Project Quality Management -- Project Human Resources Management -- Project Communications Management -- Project Risk Management -- Project Procurement Management -- Assessing and Reporting Maturity Level.

Local Note:

eBooks on EBSCOhost

Subject Term:

Reengineering (Management)

Format:

Electronic Resources

Electronic Access:

Click here to view

Publication Date:

2004

Publication Information:

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Shelf Number	Material Type	Copy	Shelf Location	Status
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Summary

No matter how perfect a project plan may be on paper, it is worthless if nobody actually uses it. This innovative guide shows you how to ensure that your team has the process capabilities needed to successfully carry out any project plan you put to paper. By using the SEIOCOs Capability Maturity Model, The Project Management Maturity Model, and PMBOK Knowledge areas, you can baseline your teamOCOs process level to see how it measures up to those required by a project plan."

Author Notes

Robert K. Wysocki is the president of Enterprise Information Insights Inc., in Worcester, MA. A member of the ProjectWorld Executive Advisory Board and the author of several best-selling books, Dr. Wysocki earned his Ph.D. and M.S. in mathematical statistics from Southern Methodist University

Introduction	p. xi
1 Introduction to the Process Improvement Life Cycle	p. 1
1.1 The Importance of Process Improvement	p. 2
1.1.1 Stand Still and Go Backwards	p. 2
1.1.2 Standish Group Chaos Report	p. 2
1.1.3 Balancing People, Project Management Processes, and Technology	p. 8
1.1.4 Process Improvement Versus Practice Improvement	p. 9
1.2 Typical Project Improvement Practices	p. 11
1.2.1 Project Reviews	p. 11
1.2.2 Best Practices	p. 12
1.2.3 Lessons Learned	p. 12
1.3 Definition of the Process Improvement Life Cycle	p. 12
1.3.1 Where Are You?	p. 13
1.3.2 Where Do You Want To Be?	p. 14
1.3.3 How Will You Get There?	p. 14
1.3.4 How Well Did You Do?	p. 14
1.4 Who Is Responsible for Process Improvement?	p. 15
1.4.1 Establishing a Standard Process	p. 15
1.4.2 Managing Best Practices and Lessons Learned	p. 15
1.4.3 Managing Performance Data Against Standard Processes	p. 15
1.4.4 Continuously Improving the Project Management Process	p. 16
1.5 Effectively Dealing with the Obstacles	p. 16
1.6 Points to Remember	p. 17
References	p. 18
2 Overview of the Project Management Maturity Model	p. 19
2.1 The Software Engineering Institute Capability Maturity Model	p. 19
2.1.1 Purpose	p. 19
2.1.2 Structure	p. 20
2.1.3 Application	p. 20
2.2 The Project Management Maturity Model	p. 25
2.2.1 Level 1: Initial Process	p. 25
2.2.2 Level 2: Structured Process	p. 26
2.2.3 Level 3: Institutionalized Process	p. 26
2.2.4 Level 4: Managed Process	p. 26
2.2.5 Level 5: Optimizing Process	p. 27
2.3 PMBOK Knowledge Areas and Maturity Profile	p. 27
2.3.1 Project Integration Management	p. 27
2.3.2 Project Scope Management	p. 32
2.3.3 Project Time Management	p. 37
2.3.4 Project Cost Management	p. 42
2.3.5 Project Quality Management	p. 47
2.3.6 Project Human Resources Management	p. 50
2.3.7 Project Communications Management	p. 54
2.3.8 Project Risk Management	p. 58
2.3.9 Project Procurement Management	p. 64
2.4 Points to Remember	p. 70
References	p. 71
3 Assessing and Reporting Maturity Level	p. 73
3.1 Overview of the Survey Questionnaire	p. 74
3.1.1 Design of the Survey	p. 74
3.1.2 Defining Maturity Level Penetration	p. 75
3.2 Reporting the Process Maturity Baseline	p. 77
3.2.1 Kiviatt Charts	p. 77
3.2.2 Box & Whisker Plots	p. 82
3.3 Reporting the Project/Process Maturity Gap	p. 83
3.3.1 PP Below PD Baseline	p. 85
3.3.2 PP at PD Baseline	p. 86
3.3.3 PP Above PD Baseline	p. 86
3.4 Maturity Profile by Knowledge Area	p. 87
3.4.1 Process Maturity Matrix	p. 87
3.4.2 Closing the Maturity Gap	p. 92
3.5 Points to Remember	p. 94
References	p. 95
4 Metrics to Identify Project Improvement Opportunities	p. 97
4.1 Project Level	p. 97
4.1.1 Cost/Schedule Control	p. 98
4.1.2 Milestone Trend Charts	p. 101
4.1.3 Project Reviews	p. 106
4.2 Prioritizing Improvement Opportunities	p. 107
4.2.1 Ranking Improvement Opportunities	p. 107
4.3 Points to Remember	p. 111
Reference	p. 112
5 Tools to Investigate Improvement Opportunities	p. 113
5.1 Problem Solving for Continuous Improvement	p. 113
5.1.1 Definition	p. 113
5.2 Brainstorming	p. 116
5.3 Fishbone Diagrams	p. 116
5.4 Force Field Analysis	p. 117
5.5 Pareto Diagrams	p. 118
5.6 Process Charts	p. 119
5.7 Root Cause Analysis	p. 120
5.8 Prioritizing Processes	p. 120
5.8.1 Scheduling Improvement Initiatives by Knowledge Area	p. 120
5.8.2 Scheduling Improvement Initiatives in Groups	p. 122
5.8.3 Scheduling Improvement Initiatives One at a Time	p. 122
5.9 Recap	p. 125
5.10 Points to Remember	p. 125
Reference	p. 126
6 Commissioning Improvement Initiatives	p. 127
6.1 Characteristics of an Improvement Program	p. 127
6.1.1 Long Duration	p. 128
6.1.2 Multiproject Approach	p. 128
6.1.3 Just-in-Time Planning	p. 129
6.1.4 High Change	p. 129
6.1.5 High Kill Rate	p. 129
6.2 Characteristics of an Improvement Initiative	p. 130
6.2.1 Short Duration	p. 130
6.2.2 Multiphase Approach	p. 130
6.2.3 Just-in-Time Planning	p. 131
6.2.4 High Change	p. 131
6.2.5 High Kill Rate	p. 132
6.3 Setting Maturity Goals	p. 132
6.4 Scope the Initiative	p. 133
6.4.1 Evaluating Improvement Opportunities	p. 133
6.5 High-Level Planning of the Initiative	p. 135
6.5.1 Work Breakdown Structure	p. 136
6.5.2 Prioritize and Schedule Approaches	p. 136
6.6 Monitoring the Initiative	p. 136
6.6.1 Define Performance Metrics	p. 136
6.6.2 Track Performance Metric	p. 137
6.7 Redirecting the Initiative	p. 137
6.7.1 Abandonment of Approaches	p. 138
6.7.2 Reprioritize and Reschedule Approaches	p. 138
6.8 Closing the Initiative	p. 138
6.8.1 Assess Final Performance Improvement	p. 138
6.8.2 Reprioritize Improvement Opportunities	p. 138
6.9 Points to Remember	p. 139
Reference	p. 139
7 Case Study: B. Stoveburden Trucking Company	p. 141
7.1 Case Study Background	p. 142
7.1.1 Project Overview Statement	p. 143
7.1.2 Fishbone Diagram to Identify the Reasons Why Projects Fail	p. 145
7.2 PD and PP Maturity Levels for Selected Knowledge Areas	p. 147
7.3 Process Level	p. 148
7.3.1 Scope Management Processes	p. 148
7.3.2 HR Management Processes	p. 155
7.3.3 Time Management	p. 158
7.3.4 Cost Management	p. 159
7.4 Results of the Improvement Programs	p. 161
7.5 Points to Remember	p. 163
8 Closing Thoughts	p. 165
8.1 Implementation Challenges	p. 165
8.1.1 Perceived Value	p. 166
8.1.2 Cultural Fit	p. 166
8.1.3 Sponsorship	p. 166
8.2 Suggested Implementation Strategies	p. 167
8.2.1 Major Program Initiative	p. 167
8.2.2 Project Initiative	p. 168
8.2.3 Slow but Steady	p. 169
8.3 Points to Remember	p. 169
Appendix Maturity Assessment Questionnaire	p. 171
Project Integration Management	p. 171
Project Scope Management Processes	p. 175
Project Time Management Processes	p. 179
Project Cost Management	p. 186
Project Quality Management	p. 192
Project Human Resources Management	p. 197
Project Communications Management	p. 202
Project Risk Management Processes	p. 205
Project Procurement Management Processes	p. 212
About the Author	p. 221
Index	p. 223

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Author Notes

Table of Contents