Summary
Hospitality Management, 2e covers 32 core competency units in the new SIT07 Tourism, Hospitality and Events Training Package for the Diploma and Advanced Diploma in Hospitality Management. It provides the foundation knowledge needed for the role of a hospitality manager.
This new edition continues to combine theory with a skills building approach to explain the key principles of hospitality management at a supervisory, line management and senior management level. Hospitality Management, 2e helps students develop the professional skills necessary to ensure quality products and services in all hospitality operations. Central to this text is the concept of the hospitality organisation as a system with dynamic internal and external relationships. This system sits within the broader context of a legal, political and economic framework, both locally and worldwide, as tourism is a global industry affected by economic booms and busts, terrorism and demographic change.
Lynn Van Der Wagen is Head Teacher for Tourism and Hospitality at the Northern Beaches College, Northern Sydney Institute of TAFE. She is the author of many highly acclaimed books on tourism and hospitality, among them Professional Hospitality and Event Management: For tourism, cultural, business and sporting events. In 2006 she was awarded the title of 'National Training Legend' by Tourism Training Australia for her services to education in tourism and hospitality. Prior to moving into education and the events industry she was Director of Human Resources for a five star hotel with over 1000 employees.
Anne Goonetilleke has worked in several educational management roles at Ryde College and TAFE NSW. Her speciality is accounting. She has broad international experience in hospitality and tourism management, in both the private and the government sectors, having initiated several overseas hospitality projects and setting up a hospitality management training program in China. She has received the Tourism Training Australia Trainer's Award for her professional management skills and educational leadership.
