by
Saee, John.
Call Number
647.94068 SAE
Publication Date
2006
Summary
"This timely book examines cross-cultural managerial communication competence and its application within the service industry. Focusing particularly on the hospitality and tourism industry, John Saee examines the cross-cultural implications of competence across all managerial functions: planning, workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing." "This is the first detailed study - at a national level - of current psychological and sociological theories of intercultural communication, linked to an investigation of the management of cultural diversity in the workplace within a multicultural society, a study which has global implications. This cutting-edge research advances new modalities of best practice on managerial competence which can be equally applied to all other industries around the world confronted with cultural diversity in the workplace."--BOOK JACKET.
Format:
Books
Table of contents only http://www.loc.gov/catdir/toc/ecip068/2006004796.html
Relevance:
147312.0469
by
Edwards-Jones, Imogen.
Call Number
647.94 EDW
Publication Date
2004
Format:
Books
Relevance:
3.4904
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by
Lennon, John
Call Number
647.94068 LEN
Publication Date
1990
Format:
Books
Relevance:
0.2433
by
Van der Wagen, Lynn, author.
Call Number
647.94068 VAN
Publication Date
2018
Format:
Books
Relevance:
0.2372
by
Van der Wagen, Lynn.
Call Number
647.94068 VAN
Publication Date
2007
Summary
Hospitality management, including operational management; human resource management; customer service management; and financial management. The book also covers quality customer service, business relationships and legal compliance.
Format:
Books
Relevance:
0.2315
by
Van der Wagen, Lynn.
Call Number
647.94068 VAN
Publication Date
2003
Format:
Books
Relevance:
0.2261
by
Lucas, Rosemary.
Call Number
647.940683 LUC
Publication Date
2003
Summary
"Employment Relations in the Hospitality and Tourism Industries presents a detailed review of employment relations within a distinctive and significant part of the service economy. Uniquely combining employment relations and the hospitality and tourism fields, this book draws on recently published sources to give readers a comprehensive and internationally comparative perspective on the subject area." "Employment Relations in the Hospitality and Tourism Industries is an invaluable resource for anyone studying hospitality and tourism, industrial relations and human resource management."--BOOK JACKET.
Format:
Books
Table of contents http://www.loc.gov/catdir/toc/ecip046/2003014694.html
Relevance:
0.2041
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