PART ONE: UNDERSTANDING THE PSYCHOLOGY OF WORKPLACE VIOLENCE / Irvin H. Perline : Basic psychological concepts of violence in the workplace -- Risk factors associated with workplace violence -- Frustration explosion -- PART TWO: LEGAL CONSIDERATIONS FOR EMPLOYERS REGARDING WORKPLACE VIOLENCE / Jona Goldschmidt : Compensation v. litigation -- Employer liability and criminal history inquiries -- Federal regulation of employer investigations and medical examinations -- Employer liability for negligent hiring and supervision -- Liability for negligent failure to protect from dangerous surroundings -- Liability for claims brought by rejected applicants and terminated employees -- PART THREE: CASE HISTORIES OF WORKPLACE VIOLENCE / Irvin H. Perline : Civil disorder -- Corporate and small business -- Government facilities -- Interpersonal relationships -- Schools -- Terrorist activities and hate crimes -- Transportation -- United States Postal Service -- APPENDEXES: A: Chronology of workkplace violence case histories including perpetrator and victim information -- B: Chronological listing of workplace violence case histories by state -- C: Alphabetical listing of case histories by workplace.