Please your guests : a business guide for small hotels, B&B's, guesthouses & farmhouses / Roy Hayter & Annette Allmark.

ISBN:

9780333751138

Title:

Author:

Hayter, Roy.

Personal Author:

Hayter, Roy.

Publication Information:

Basingstoke : Macmillan, 1998.

Physical Description:

60 p. : ill. ; 25 cm.

General Note:

Includes index.

Subject Term:

Hospitality industry -- Great Britain -- Management.

Added Author:

Allmark, Annette.

Added Corporate Author:

Hospitality Training Foundation.

Format:

Books

Publication Date:

1998

Publication Information:

Basingstoke : Macmillan, 1998.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
647.94068 HAY	Book	1	Standard shelving location	Searching... Unknown

This is a business guide for anyone running a small hotel, inn, guesthouse, B&B or farmhouse. The book should help proprieters with guests, by following each stage from enquiry, booking and arrival, through to goodbyes, and identifying how to please guests and so encourage them to make a return visit. Advice is given on avoiding pitfalls, handling the complainers, the difficult and the troublemakers.

Available:*

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