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Managing Service Quality [electronic resource] : Selected Papers from the QUIS-11 Symposium
ISBN:
9780857240453
Title:
Managing Service Quality [electronic resource] : Selected Papers from the QUIS-11 Symposium
Author:
Kandampully, Jay.
Personal Author:
Publication Information:
Bradford : Emerald Group Publishing Ltd, 2010.
Physical Description:
1 online resource (88 p.)
Series:
Managing Service Quality ; v.20, 2
Managing Service Quality
General Note:
Description based upon print version of record.
Contents:
""CONTENTS""; ""Editorial advisory board""; ""Editorial""; ""Quality in group service encounters""; ""Service business development in small and medium capital goods manufacturing companies""; ""Coping with confusion""; ""Service innovations in manufacturing firms""; ""The burdens of ownership: reasons for preferring renting""
Format:
Electronic Resources
Electronic Access:
Click here to view book
Publication Date:
2010
Publication Information:
Bradford : Emerald Group Publishing Ltd, 2010.