by
ClickView (Firm)
Call Number
XX(302693.1)
Summary
It's often said that Customer Service isn't a department, it's an attitude. The behaviour of front-line staff defines the reputation of any organisation - big or small - which makes it all the more important to get it right. In this episode, customer service teams will become well equipped to give the customer what they want. Chapter 1: Knowing Your Stuff. Knowing your stuff gets the customer onside. You should have a detailed knowledge of what you've got - your product range and its features. You should also know your policies, as well as having a wider knowledge of the business and the market landscape. Chapter 2: Finding out What They Want. Customers don't always know what they want. Whatever service you provide, encourage your customers to open up. Listen to their needs, desires and concerns. Chapter 3: Getting into Their Head. The customer may need something more than what they're asking for. Try to get to the truth of the matter by asking questions. Chapter 4: Showing Them the Benefits. Features like 'it's got auto-tension' are factual statements but they won't entice customers to buy. A benefit (like 'it's incredibly comfortable') answers the question 'What's in it for me?' People buy benefits - so explain them to them.
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0.1231
by
ClickView (Firm)
Call Number
XX(302092.1)
Summary
A business plan is one of the most useful management tools the small business owner can use. It maps out what a business needs to do in a systematic and logical way. In this programme we discuss the importance of a well constructed business plan, visiting the three main components; the operations plan, the marketing plan, and the financial plan. Speaking to two successful small business owners, we discuss how they constantly refer to their business plan, and the role it played in their business success. A brilliant overview of this essential business tool.
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Other
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134470.8281
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by
ClickView (Firm)
Call Number
XX(302402.1)
Summary
Take the fear out of financial documents and complex concepts. This well-presented and structured program assumes no prior knowledge of finance, and avoids financial jargon in favour of everyday language to convey the key points. Meet two contrasting people - a well-educated company director, and the streetwise owner of a small factory - to see how the whole process of business finance works. Featuring John Cleese and Dawn French, this training video will enable managers to appreciate how key financial statements are calculated and used.
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Other
Relevance:
0.1667
by
ClickView (Firm)
Call Number
XX(302457.1)
Summary
There are many roles to play in operating a small business successfully. This case study presents an overview of what is involved in running a cafe such as: a typical day, customers, products, staff, legalities and regulations, operations and location and marketing. It provides a valuable insight into the priorities of a small business owner, operating within the framework of regulations, customer demands and fierce competition.
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Other
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0.1768
by
ClickView (Firm)
Call Number
XX(302464.1)
Summary
This programme looks at the impact that e-business has had, and continues to have, on the operations of small and large businesses today. It's not just a case of being up with the latest trends and technology, in some cases, whether or not e-business is embraced by an organisation, can mean the difference between success and failure. The programme looks at what is e-business and how it is used, the potential pitfalls and incorporating ICT into a business operation. Of particular use to teachers and students of Business Studies, ICT and other commerce-related subjects, is the focus on the two case studies in this programme - Snogum and Wishlist. Andrew Coutts from Snogum and Adrian Finlayson from Wishlist speak on a range of areas relevant to the way that their companies, and the commercial world in general, are not only turning to e-business as another way to achieve sales - but relying on it for a major part of their turnover. This programme is an ideal way to introduce e-business to middle and senior level secondary students, and provides an excellent base from which to explore further case studies.
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Other
Relevance:
0.1270
by
ClickView (Firm)
Call Number
XX(302469.1)
Summary
In this programme the owners of three businesses talk frankly about profitability, liquidity, efficiency and stability. Students will gain an understanding of how to evaluate business performance.
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Other
Relevance:
126781.6641
by
ClickView (Firm)
Call Number
XX(302470.1)
Summary
All businesses are exposed to some level of risk, but when a natural disaster strikes they can suddenly face a variety of unexpected and often extraordinary situations. What happens in a matter of seconds can sometimes take years to rebuild. The 2011 earthquakes in Christchurch, New Zealand and the 2009 bushfires in Victoria, Australia demonstrated how devastating natural disasters can be for small businesses. This investigative-style programme for middle to senior secondary audiences explores the human cost for businesses affected by natural disasters, but also many of the logistical aspects, such as: assessing property damage, dealing with insurers, monitoring finances, relaunching a business and creating disaster preparation plans. Viewers will appreciate the way people overcome these traumatic experiences and what it's like running a business in the aftermath of a natural disaster.
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Other
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0.1474
by
ClickView (Firm)
Call Number
XX(302485.1)
Summary
This programme examines 10 keys for business success. It focuses on small enterprises which highlight business principles clearly. The keys examined are; Be innovative, Develop a business plan & get advice, manage capital and cash flow, manage resources & records, establish image & reputation, build rapport with suppliers & clients, build strengths & eliminate weaknesses, exercise caution in decisions, update skills and knowledge and to work hard and be positive. We meet the young owners of 2 small businesses and look at how these business concepts are applied in real world situations.
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Other
Relevance:
0.1667
by
ClickView (Firm)
Call Number
XX(302488.1)
Summary
This programme considers four small businesses in various stages of development. It looks at: finance, ownership, location, market research, business plan, marketing, accounts, stock control, competition, staff, and more.
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Other
Relevance:
114680.1016
by
ClickView (Firm)
Call Number
XX(302489.1)
Summary
Mark and Meredith Telfer purchased a franchised retail cleanskin wine outlet. Over the course of nine years they worked the business hard ultimately transforming it into a unique wine bar, complementing the now more up-market wine and boutique beer retail section of their business. Their slogan is 'Come for a glass, leave with a bottle'. This video explores the journey of a small business as it re-invents itself across a decade. It looks at making business decisions, opportunities for growth and sustainability, planning and implementing change to meet customer demands. It presents an excellent case study for learners in courses related to Business Studies, Small Business Management and Hospitality.
Format:
Other
Relevance:
0.1543
by
ClickView (Firm)
Call Number
XX(302491.1)
Summary
Small business is commonly considered to be the "engine room" of the country's economy. Flexible hours and the opportunity to make large profits can make starting your own business appealing; however the reality of owning your own small business will present you with many challenges. This programme investigates what it takes to be a small business owner, including legal implications, product demand and niche markets, making a business profitable and the importance choosing the correct name for your business. With solid market research, an understanding of business principles and a lot of hard work, success may well come your way.
Format:
Other
Relevance:
143753.5469
by
ClickView (Firm)
Call Number
XX(302493.1)
Summary
The light-hearted approach of this world-famous programme helps take the fear out of financial documents and complex concepts and, although accounts might never become a manager's favourite topic, it does at least make them understandable. Meet two contrasting people - a well-educated company director, and the streetwise owner of a small factory - to see how the whole process of business finance works. Because the success or failure of her manufacturing company is down to her, the factory owner knows the importance of understanding how money goes round the business and how to track and measure it - and she's happy to explain it in everyday language! Having been previously too embarrassed to admit his lack of knowledge, the company director learns from her the difference between key documents and the significance of the balance sheet, profit and loss accounts and cash-flow forecasts. This well-presented and structured programme assumes no prior knowledge of finance, and avoids financial jargon in favour of everyday language to convey the key points. Featuring Dawn French and John Cleese.
Format:
Other
Relevance:
0.1270
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