Healthcare supply chain information systems VIA service-oriented architecture / Sultan N. Turhan and Ö̈zalp Vayvay -- The role of the CIO in the development of interoperable information systems in healthcare organizations / António Grilo [and others] -- Information systems for handling patients' complaints in health organizations / Zvi Stern, Elie Mersel and Nahum Gedalia -- How to develop quality management system in a hospital / Ville Tuomi -- Modeling and managing business processes / Mohammad El-Mekawy, Khurram Shahzad and Nabeel Ahmed -- Business process reengineering and measuring of company operations efficiency / Natas̆a Vujica Herzog -- Value chain re-engineering by the application of advanced planning and scheduling / Yohanes Kristianto, Petri Helo and Ajmal Mian -- Cultural auditing in the age of business: multicultural logistics management, and information systems / Alberto G Canen and Ana Canen -- Efficiency as criterion for typification of the dairy industry in Minas Gerais state / Luiz Antonio Abrantes [and others] -- A neurocybernetic theory of social management systems / Masudul Alam Choudhury -- Systematization approach for exploring business information systems: management dimensions / Albena Antonova -- A structure for knowledge management systems assessment and audit / Joao Pedro Albino, Nicolau Reinhard and Silvina Santana -- Risk management in enterprise resource planning systems introduction / Davide Aloini, Riccardo Dulmin and Valeria Mininno -- Asset integrity management: operationalizing sustainability concerns / R.M. Chandima Ratnayake -- How to boost innovation culture and innovators? / Andrea Bikfalvi [and others] -- A decision support system for assembly and production line balancing / A.S. Simaria [and others] -- An innovation applied to the simulation of RFID environments as used in the logistics / Marcelo Cunha De Azambuja [and others] -- The case of RFID / Alessandra Vecchi, Louis Brennan and Aristeidis Theotokis -- Operational efficiency management tool placing resources in intangible assets / Claudelino Martins Dias Junior, Osmar Possamai and Ricardo Gonçalves -- Interactive technology maps for strategic planning and research directions based on textual and citation analysis of patents / Elisabetta Sani, Emanuele Ruffaldi and Massimo Bergamasco -- Determining key performance indicators: an analytical network approach / Daniela Carlucci and Giovanni Schiuma -- The use of information technology in small industrial companies in Latin America -- the case of the interior of São Paulo, Brazil / Otávio José De Oliveira and Guilherme Fontana -- Technology: information, business, marketing, and CRM management / Fernando M. Serson -- Transfer of business and information management systems: issues and challenges / R. Nat Natarajan -- Toward digital business ecosystem analysis / Aurelian Mihai Stanescu [and others] -- The dynamics of the informational contents of accounting numbers / Akinloye Akindayomi -- Supply chain enabling technologies: management challenges and opportunities / Damien Power -- Supply chain management / Avninder Gill and M. Ishaq Bhatti -- Measuring supply chain performance in SMES / Maria Argyropoulou [and others] -- Information sharing in service supply chain / Sari Uusipaavalniemi, Jari Juga and Maqsood Sandhu -- RFID applications in the supply chain: an evaluation framework / Valerio Elia, Maria Grazia Gnoni and Alessandra Rollo -- Tools for the decision-making process in the management information system of the organization / Carmen De Pablos Heredero and Mónica De Pablos Heredero -- Preliminaries of mathematics in business and information management / Mohammed Salem Elmusrati -- Herding does not exist or just a measurement problem? A meta-analysis / Nizar Hachicha, Amina Amirat and Abdelfettah Bouri -- Object-oriented metacomputing with exertions / Michael Sobolewski -- A new B2B architecture using ontology and web services technology / Youcef Aklouf -- The roles of computer simulation in supply chain management / Jia Hongyu and Zuo Peng.