Part I. The Basics of Business Planning: 1. What is business planning?; 2. Planning in small business; 3. Can planning improve small business performance? -- Part II. Planning and Organising Your Business Planning: 4. Does my business need a business plan?; 5. Essential skills for good business planning; 6. Using a planning team and planning manual; 7. Preparing, presenting and using your business plan -- Part III. Building Your Strategic Plan: 8. Doing the planning jigsaw puzzle; 9. Strategic planning: setting the direction for the business as a whol -- Part IV. Activating Your Strategy: 10. Marketing and sales planning; 11. Operations planning; 12. Financial planning; 13. Human resources planning -- Appendix A. The basics of forecasting -- Appendix B. Sample business plan framework.