Tourism, Culture and Heritage in a Smart Economy : Third International Conference IACuDiT, Athens 2016.

ISBN:

9783319477329

Title:

Author:

Katsoni, Vicky.

Personal Author:

Katsoni, Vicky.

Physical Description:

1 online resource (502 pages)

Series:

Springer Proceedings in Business and Economics

Contents:

Preface -- Contents -- Editorial -- 'Smart' Cultural Heritage Management -- 1 Serious Games at the Service of Cultural Heritage and Tourism -- Abstract -- 1 Introduction -- 2 Ancient Agora of Athens Serious Game -- 2.1 Serious Games in Cultural Heritage -- 2.2 Data Available -- 2.3 The Development of the Application -- 3 The Virtual Museum of the Stoa of Attalos -- 3.1 The Advantages of Virtual Museums -- 3.2 Data Available -- 3.3 The Development of the Virtual Museum -- 4 Discovering the Stoa of Attalos -- 4.1 The Development Of the "Discovering the Stoa of Attalos" -- 5 Conclusions -- References -- 2 Dissemination of Environmental Soundscape and Musical Heritage Through 3D Virtual Telepresence -- Abstract -- 1 Introduction -- 2 Literature Review -- 2.1 Database Architecture -- 2.2 Operations -- 3 Methodology -- 3.1 Audio System Overview -- 3.2 Sound Cue -- 3.3 Audio Node Graph -- 3.4 Sound Attenuation -- 3.5 Attenuation Natural Sound -- 3.6 Attenuation Sphere -- 3.7 Attenuation Cone -- 3.8 Reverb Effects -- 3.9 Sound Class -- 3.10 Sound Mix -- 3.11 Creating 3D Widgets -- 4 Results -- 5 Conclusion -- References -- 3 Digital Integration of the European Street Art: Tourism, Identity and Scientific Opportunities -- Abstract -- 1 Introduction -- 2 Literature Review -- 3 Methodology -- 4 Results -- 5 Conclusion -- Acknowledgements -- References -- 4 A Hashtag Campaign: A Critical Tool to Transmedia Storytelling Within a Digital Strategy and Its Legal Informatics Issues. A Case Study -- Abstract -- 1 The Shift from Storytelling to Transmedia Storytelling: A Literature Review -- 2 The Power of a Digital Tourist-Oriented Approach in a Smart Perspective -- 3 Mobilising Visitors Engagement with a 2.0 Initiative: The Case of Salento Up'n'Down 2015 -- 4 Methodology -- 4.1 Data Collection -- 4.2 Results -- 5 Legal Informatics Issues -- 6 Conclusions.

References -- 5 Museums + Instagram -- Abstract -- 1 Introduction -- 2 Instagram -- 2.1 Instagram Functions -- 3 Social Media Use -- 4 Methodology -- 5 Findings -- 6 Conclusions -- References -- 6 Evaluation of Athens as a City Break Destination: Tourist Perspective Explored via Data Mining Techniques -- Abstract -- 1 Introduction -- 1.1 The Focus on Customer's Own Experiences -- 1.2 Tourism and Greece -- 2 Literature Review -- 2.1 Motivation and City Break Travel -- 2.2 City Tourism Competitiveness -- 3 Methodology -- 4 Results -- 4.1 Mining Association Rules -- 4.2 Apriori Rules Visualization -- 4.3 Apriori Rules -- 5 Conclusion -- References -- Tourism Business Environment-Current Developments and Experiences -- 7 The Insight of Tourism Operators in Contemporary Business Environment -- Abstract -- 1 Introduction -- 1.1 Tourism Operator's Insight: Management Perspective -- 2 Methodology of the Study -- 3 Results of the Survey Carried Out Among Tourism Industry Professionals -- 4 Conclusions -- References -- 8 Measuring the Twitter Performance of Hotel E-Mediaries -- Abstract -- 1 Introduction -- 1.1 Intermediation in the Hotel Industry -- 2 Twitter in Tourism -- 3 Methodology -- 4 Findings -- 5 Conclusion -- References -- 9 Modulation of Conditions and Infrastructure for the Integration of Change Management in Tourism Sector -- Abstract -- 1 Introduction -- 2 The Difficult Venture of Change -- 3 Conditions for Integration of Organizational Changes -- 4 Change Management in Tourism Sector -- 5 Conclusion -- References -- Websites -- 10 The Impact of ISO 9001 Quality Management System Implementation in Tourism SMEs -- Abstract -- 1 Introduction -- 2 Tourism SMEs -- 3 An Overview of Total Quality Management -- 4 Quality Management Systems -- 5 Iso 9001 -- 5.1 About ISO 9001 -- 5.2 Evidence from ISO 9001 Implementation -- 6 Conclusion -- References.

11 The Concept of the Innovative Tourism Enterprises Assessment Capability -- Abstract -- 1 Introduction -- 2 Concept Theses and Stages of Research -- 3 Methodology of Assessing the Innovative Capability -- 3.1 The Selection of Criteria for Evaluating the Innovative Capability -- 3.2 Determining the Weights of Evaluation Criteria -- 3.3 The Innovative Capability Measurement -- 3.4 Categorization Company -- 4 Evaluation of the Tourist Enterprises Innovative Capability-A Case Study -- 5 Final Remarks and Conclusions -- References -- 12 Looking for Determinants of the Environmental Concern at the Hospitality Industry -- Abstract -- 1 Introduction -- 2 Literature Review -- 3 Methodology -- 4 Results -- 5 Conclusion -- Acknowledgements -- References -- 13 The Importance of Human Resource Management for the Development of Effective Corporate Culture in Hotel Units -- Abstract -- 1 Introduction -- 2 Human Resources Management, Organization and Planning -- 3 Motivation of HR -- 4 Training Employees -- 5 Health and Safety at Work -- 6 Conclusions -- References -- Websites -- 14 Human Resource Management, Strategic Leadership Development and the Greek Tourism Sector -- Abstract -- 1 Introduction -- 2 Methodology -- 3 Literature Review -- 3.1 Service Quality and Human Resources -- 3.2 Strategic Management of Human Resources as a Competitive Advantage -- 3.3 The Role of Effective Recruitment -- 3.4 Defining and Designing Effective Hotel Organization -- 4 Discussion -- 4.1 Pressures Affecting the Competitiveness of the Greek Hotel Industry -- 4.2 Categorization and Performance of the Greek Hotel Sector -- 4.3 Employment in the Greek Hotel Sector During the Economic Crisis -- 4.4 Human Resources Management in Times of Economic Crisis -- 4.5 Effective Human Resource Management in Greece -- 4.6 Challenges for Human Resource Management in the Greek Hotel Sector.

5 Conclusion -- 6 Suggestions for Further Research -- References -- 15 The Strategic Role of Information Technology in Tourism: The Case of Global Distribution Systems -- Abstract -- 1 Introduction -- 2 The Role of Information Technology in Tourism -- 3 Business Strategy and Information Technology -- 4 Benefits of Information Technology to Tourism Industry -- 5 From Manually Reservation Systems to Global Distribution Systems -- 6 Conclusion -- References -- 16 A Theoretical Model of Weighting and Evaluating the Elements Defining the Change of Organizational Culture -- Abstract -- 1 Introduction -- 2 The Individual Elements of Organizational Culture -- 3 The Levels of Cultural Study, Expression and Change -- 4 The Directions of Change -- 4.1 The Formal/Revolutionary Direction of Change -- 4.2 The Informal/Evolutionary Direction of Change -- 4.3 The Hybrid Direction of Change -- 5 Methodology -- 6 Findings and Conclusions -- References -- 17 Entrepreneurship and Innovation: Current Aspects -- Abstract -- 1 Introduction -- 2 Entrepreneurship-Conceptual Approaches -- 3 The Effects of Innovation on Entrepreneurship -- 4 Innovation, Small and Medium Sized Enterprises and the European Union -- 5 Conclusions -- References -- 18 Social Media Tools and (E)Destination: An Italian Case Study -- Abstract -- 1 The Advent of Tourism 2.0 and the Consumer Revolution -- 2 The Impact of 2.0 Strategies on Consumer Behavior and Destination Promotion -- 3 Research Methodology -- 4 Multi-language Usage: The Number of Languages Used in the Website and Social Network Channels -- 5 DESTINAZIONEMARCHE Digital Strategy -- 6 Conclusions -- Appendix 1 -- Appendix 2-Sentiment Analysis Schemes -- References -- Methodological Frameworks, Tools and Approaches for Sustainable Tourism Management -- 19 PM4SD as a Methodological Framework for Sustainable Tourism -- Abstract.

1 Introduction -- 2 Sustainable Tourism in the EU and International Policies -- 3 Analysis of the Main Set of Indicators in Sustainable Tourism -- 4 PM4SD as a Solid Framework for Sustainable Tourism -- 4.1 The Case Study of Co-Operating for Leadership in Tourism -- 5 Conclusions -- Acknowledgements -- References -- 20 Project Cultour+: Building Professional Skills on Religious and Thermal Tourism -- Abstract -- 1 Introduction: The Philosophy Underlying Cultour+ -- 2 Literature Review -- 3 Methodology -- 3.1 Mapping the Routes, Pinpointing the Infrastructure -- 3.2 Mentoring -- 3.3 Implementing Technology -- 4 Results -- 5 Conclusion -- Acknowledgements -- References -- 21 The Model Do-Di: An Emerging Methodology for the Management of the Relation Between Tourism, Culture and Development -- Abstract -- 1 Introduction -- 1.1 Structure of the Study -- 2 The Relation Between Tourism and Culture in the Scientific Literature and Development Policies -- 2.1 Positive and Negative Impacts between Tourism and Culture -- 2.2 Cultural Tourism -- 2.3 Sustainable Tourism as Common Objective -- 3 The Paradigm of Integration Applied to the Methodology -- 4 The Model Do-Di -- 4.1 Domains of Application (Do) -- 4.2 Dimensions of Integration (Di) -- 4.3 Matrix Do-Di -- 5 Results -- 6 Conclusions -- References -- 22 Participatory Decision-Making for Sustainable Tourism Development in Tunisia -- Abstract -- 1 Introduction -- 2 Tourism Development in Tunisia -- 3 Impacts of Tourism Development in Tunisia -- 3.1 Economic Impacts -- 3.2 Environmental Impacts -- 3.3 Socio-cultural Impacts -- 4 System Dynamic Model and Methodology -- 4.1 The Need for a System Dynamics Modelling Approach -- 4.2 System Dynamics for Tourism Research -- 4.3 Conceptual Model of the Tourism System -- 5 Results and Model Development -- 5.1 Overall Structure of the Model -- 5.2 Economic Module.

5.3 Environmental Module.

Local Note:

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.

Added Author:

Upadhya, Amitabh.

Stratigea, Anastasia.

Format:

Electronic Resources

Electronic Access:

Click here to view book

Publication Date:

2017

Publication Information:

Cham :

Springer International Publishing,

2017.

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Shelf Number	Material Type	Copy	Shelf Location	Status
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Summary

This book explores the ways in which information and communication technologies (ICTs) offer a powerful tool for the development of smart tourism. Numerous examples are presented from across the entire spectrum of cultural and heritage tourism, including art, innovations in museum interpretation and collections management, cross-cultural visions, gastronomy, film tourism, dark tourism, sports tourism, and wine tourism. Emphasis is placed on the importance of the smart destinations concept and a knowledge economy driven by innovation, creativity, and entrepreneurship. New modes of tourism management are described, and tourism products, services, and strategies for the stimulation of economic innovation and promotion of knowledge transfer are outlined. The potential of diverse emerging ICTs in this context is clearly explained, covering location-based services, internet of things, smart cities, mobile services, gamification, digital collections and the virtual visitor, social media, social networking, and augmented reality. The book is edited in collaboration with the International Association of Cultural and Digital Tourism (IACuDiT) and includes the proceedings of the Third International Conference on Cultural and Digital Tourism.

Author Notes

Vicky Katsoni is an Associate Professor in the Tourism Department of the Technological Educational Institute (TEI) of Athens, Greece and she also teaches on the MSc program in Tourism Management at the Greek Open University. She holds a PhD in Tourism Marketing Management and ICT Applications in Tourism, an MBA, and a BA (Hons) in Economics. Having worked for over 20 years as an academic in tertiary education, Vicky Katsoni is well versed in academic multidisciplinary research and has participated in a number of European and national research projects. Her research interests include tourism marketing, digital tourism, ICTs and tourist development, and special forms of tourism and consumer behavior. She has published nine books on tourism, as well as chapters in edited volumes and numerous papers in highly academic journals. She is president of the nonprofit International Association of Cultural and Digital Tourism and a member of the editorial boards of many scientific journals in tourism and marketing. Amitabh Upadhya has over 30 years of experience in the Travel & Tourism Industry and Higher Education. He holds a PhD in Tourism Management from the University of Lucknow, India. He joined Skyline University College in Sharjah, UAE, in 2003 and is currently Professor and Dean at the College. He has long experience of university accreditation processes at the national and international levels and in 2008 received an Academic Leadership Award for his contribution to higher education administration. Over the past decade he has been involved in the planning, operations, and management of Business Management courses at graduate, postgraduate, and PhD levels. His recent research has focused on Destination Organizations, Destination Image and Branding, and the political, economic, and cultural influences on Destination Policies and Management. He has published a number of papers on these topics in refereed journals and has alsowritten on Air Travel Management and Travel Agency Management, areas where he has extensive industry experience. Anastasia Stratigea is an Associate Professor in the Department of Geography and Regional Planning at the National Technical University of Athens (NTUA), Greece. She holds a Diploma in Surveying Engineering from Aristotle University of Thessaloniki and a PhD from NTUA for work on ICTs and regional development. Her research interests include Sustainable Development, Sustainable Tourism, Tourism Planning, Management of Cultural and Natural Resources, Tourism and Regional Development, ICTs and Tourist Development, and ICT Applications in the Urban Context. She has participated in a number of EU and national projects relating to planning and policy in the energy, tourism, agricultural, and transport sectors, tourist development, urban and regional development, etc. She has published her work in international conference proceedings and journals.She has been a member of the scientific committees of international conferences and is a reviewer for various international journals.