Handbook of hospitality human resources management / edited by Dana V. Tesone.

ISBN:

9780080450810

Title:

Author:

Tesone, D. V. (Dana V.)

Edition:

1st ed.

Publication Information:

Oxford ; Burlington, MA : Elsevier/Butterworth-Hein, 2008.

Physical Description:

xxvii, 522 p. : ill. ; 24 cm.

Series:

Handbooks of hospitality management series.

Series Title:

Handbooks of hospitality management series.

Contents:

Pt. 1. Acquiring human resources -- 1. HR in the hospitality industry : strategic frameworks and priorities / J. Bruce Tracey, Sean A. Way and Michael J. Tews -- 2. Job analysis : the basis for all things H.R. / Jalane M. Meloun -- 3. Get it right the first time : using job competencies for positive hiring outcomes in the hospitality industry / Peter Ricci -- Pt. 2. Retaining human resources -- 4. Organizational culture in the casual dining restaurant industry : the impact that culture has on service quality and customers' intentions to return / Dean A. Koutromanis -- 5. Ethical principles and practices in human resources management / Frank J. Cavico and Bahaudin G. Mujtaba -- 6. Human resources management and a service culture / Denver E. Severt and Catherine Curtis -- 7. Employee relations : a problem-solving approach / R. Thomas George -- 8. Human resource management's role in ethics within the hospitality industry / Jalane M. Meloun and Stephen E. Sussman -- 9. Organisational communication in the hospitality industry : critical issues / Margaret Deery and Leo Jago -- 10. Employee turnover : calculation of turnover rates and costs / Aksu Akin -- 11. The role of conflict management in human resource development in the hospitality industry / Larry A. Rice and Claire Michele Rice -- 12. Work-family conflict and facilitation : implications for hospitality researchers / Osman M. Karatepe -- 13. The optimal hospitality leader : creating a thriving, self-motivating leadership-followership organizational network / George Alexakis -- 14. The path of least resistance? : choice and constraint in HRM strategy in the UK hotel sector / Nick Wilton -- Pt. 3. Developing human resources -- 15. Employee orientation and mentoring programs / Bahaudin G. Mujtaba -- 16. Human capital development : a return on investment perspective / Robin B. DiPietro -- 17. Contributing to employee development through training and education / Debra Cannon -- 18. An HR practitioner's view : four actions that HR executives can take to get their services used / Robert C. Preziosi -- Pt. 4. Critical human resource issues -- 19. Employee management and innovation / Michael Ottenbacher -- 20. Development of a sustainable tourism hospitality human resources management module : a template for teaching sustainability across the curriculum / Dana V. Tesone -- 21. Strategic human resources management issues in hospitality and tourism organizations / Fevzi Okumus.

Subject Term:

Hospitality industry -- Personnel management.

Personnel management.

Added Author:

Tesone, D. V. (Dana V.)

Format:

Books

Publication Date:

2008

Publication Information:

Oxford ; Burlington, MA : Elsevier/Butterworth-Hein, 2008.

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Shelf Number	Material Type	Copy	Shelf Location	Status
647.0683 HAN	Not for loan	1	Standard shelving location	Searching... Unknown

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Summary

Handbook of Hospitality Human Resources Management is an authoritative resource comprising an edited collection of papers, which review and discuss this crucial aspect of hospitality, whilst illustrating how theories and concepts can be applied to the hospitality industry. Written by internationally recognized practitioners and academics, this book provides thorough reviews and discussions. The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.

J. Bruce Tracey and Sean A. Way and Michael J. TewsJalane M. MelounPeter RicciDean A. KoutromanisFrank J. Cavico and Bahaudin G. MujtabaDenver E. Severt and Catherine CurtisR. Thomas GeorgeJalane M. Meloun and Stephen E. SussmanMargaret Deery and Leo JagoAksu AkinLarry A. Rice and Claire Michele RiceOsman M. KaratepeGeorge AlexakisNick WiltonBahaudin G. MujtabaRobin B. DiPietroDebra CannonRobert C. PreziosiMichael OttenbacherDana V. TesoneFevzi Okumus

About the authors	p. vii
Preface	p. xix
Part 1 Acquiring human resources
1 HR in the hospitality industry: strategic frameworks and priorities	p. 3
2 Job analysis: the basis for all things H.R.	p. 23
3 Get it right the first time: using job competencies for positive hiring outcomes in the hospitality industry	p. 43
Part 2 Retaining human resources
4 Organizational culture in the casual dining restaurant industry: the impact that culture has on service quality and customers' intentions to return	p. 63
5 Ethical principles and practices in human resources management	p. 83
6 Human resources management and a service culture	p. 115
7 Employee relations: a problem-solving approach	p. 135
8 Human resource management's role in ethics within the hospitality industry	p. 157
9 Organisational communication in the hospitality industry: critical issues	p. 177
10 Employee turnover: calculation of turnover rates and costs	p. 195
11 The role of conflict management in human resource development in the hospitality industry	p. 223
12 Work-family conflict and facilitation: implications for hospitality researchers	p. 237
13 The optimal hospitality leader: creating a thriving, self-motivating leadership-followership organizational network	p. 265
14 The path of least resistance? Choice and constraint in HRM strategy in the UK hotel sector	p. 291
Part 3 Developing human resources
15 Employee orientation and mentoring programs	p. 317
16 Human capital development: a return on investment perspective	p. 347
17 Contributing to employee development through training and education	p. 373
18 An HR practitioner's view: four actions that HR executives can take to get their services used	p. 391
Part 4 Critical human resource issues
19 Employee management and innovation	p. 415
20 Development of a sustainable tourism hospitality human resources management module: a template for teaching sustainability across the curriculum	p. 431
21 Strategic human resources management issues in hospitality and tourism organizations	p. 469
Index	p. 497

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Table of Contents