Contents -- Foreword -- Preface -- 1 Introduction to hospitality control -- So, what is a business? -- About hospitality and tourism -- Overall features of the industry -- Features of the different sectors -- The importance of control -- Attitudes to theft -- Stakeholders -- Organisational structures -- Financial control or accounts department -- 2 Understanding management reports -- Financial reports -- Profit & Loss Report -- Performance analysis -- The Balance Sheet -- Adjustments to Accounts -- 3 Managing revenue -- Features of different sectors -- Identifying areas for action -- Improving revenue controls -- Control processes for different sectors -- Revenue management -- Improving sales generally -- 4 Managing costs -- Types of costs -- Ratios -- Raw materials -- Ways of improving GPs -- Labour -- Other costs -- 5 Pricing to achieve profit -- Different types of pricing -- Marketer's method of pricing -- Fitting the methods together -- Breaking even -- 6 Forecasting -- Why bother? -- What is forecasting? -- Timing -- Forecasting new products -- Budgets -- Strategic planning -- Forecasting cash -- 7 Managing cash and stocks -- Cash -- Bank accounts -- Paying bills (creditors) -- Stock management -- Purchasing -- Storage -- 8 Planning and monitoring usage -- Features of raw materials -- Portion and usage control -- Recipe costing -- Standard costing -- Standard costing for payroll -- Sales variances -- 9 Using spreadsheets for management tasks -- The basics of spreadsheet design -- Spreadsheet exercise -- Using spreadsheets for different tasks -- Presenting results -- More practice on spreadsheets -- 10 Being part of a company -- Ownership of business -- Aspects of company accounts -- Shares -- Share ownership -- Franchising and management contracts -- 11 Conclusions and developing your skills -- Key themes -- Anticipating trends.

Developing your financial skills further -- Developing your skills -- Looking after your staff -- Glossary -- Further resources -- Answers to the Exercises -- Index.