Part I. You as a manager -- 1. Introduction -- 2. Managing change -- Part II. Assessing the environment -- 3. Assessing external environments -- 4. Managing within cultural contexts -- 5. Ethics and social responsibility -- Part III. Setting direction -- 6. Strategic management -- 7. Organisational structure and design -- 8. Planning -- 9. Individual and group decision making -- Part IV. Implementing through people -- 10. Leadership I: Basic concepts and processes -- 11. Leadership II: Approaches and issues -- 12. Motivation -- 13. Groups and teams -- 14. Communication and negotiation -- 15. Managing human resources -- Part V. Monitoring and renewing -- 16. Control -- 17. Organisational development and transformation.