by
Stutely, Richard, 1955-
Call Number
658.4012 STU
Publication Date
2002
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Books
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3.2620
by
Kotter, John P., 1947-, author.
Call Number
658.4092 KOT
Publication Date
2012 1996
Summary
The international bestseller--now with a new Preface by the author. Millions worldwide have read and embraced John Kotter's ideas on change management and leadership--and Leading Change, his seminal work, is widely recognized as the bible on leading transformational change. Needed more today than any time in the past, this classic book serves as both visionary guide and practical toolkit on how to approach the difficult yet critical work of leading change in any type of organization. It outlines John Kotter's 8-step approach to change management and reveals what the author has seen, heard, experienced, and concluded in many years of working with companies to create lasting transformation. With refreshed packaging and new commentary by John Kotter, Leading Change is a true leadership classic.
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Books
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1.9106
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by
Kotler, Philip, 1931-
Call Number
647.940688 KOT
Publication Date
2003 2002
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Books
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0.1543
by
Jones, Christine.
Call Number
647.940682 JON
Publication Date
1998
Summary
Managing Facilities provides a clear introduction to the concepts, development and application of managing facilities in hotels. Premises and services operations management are considered through the application of generic management techniques. In hotels, buildings, land, assets, people and services are essential resources which need to be managed to meet organizational objectives. Through practical techniques and examples Jones and Jowett show how these facilities can be continuously improved to increase competitiveness and meet the ever changing needs of the customer. Managing Facilities is a concise guide for hotel, hospitality and facilities managers. It is also an excellent text for undergraduate and postgraduate students of hospitality management.
Format:
Books
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0.1414
by
Wearne, Neil.
Call Number
647.940688 WEA
Publication Date
2002
Summary
"Hospitality Marketing in the e-Commerce Age is a comprehensive account of all aspects of marketing in the hospitality industry. Although primarily a textbook for students and teachers of hospitality marketing, this book will prove invaluable for all practitioners in the hospitality industry who want to add to their knowledge of marketing.The approach taken in this book is that marketing should be directed towards what happens to and for the customers. This approach is fundamentally different from those who consider marketing to be primarily concerned with sales and advertising. This book shifts the major emphasis of hospitality marketing onto building a service business from the inside, rather than relying on outside promotion after the event." -- BOOK JACKET.
Format:
Books
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0.1195
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