Part I. Introduction to Enterprise Performance Management: 1. Managing performance -- Part II. Globalisation and Competitive Strategy: 2. Dynamics of globalisation; 3. The business firm, restructuring and competitive strategy -- Part III. Performance Measurement and the Balanced Scorecard: 4. Foundations of performance measurement; 5. The Balanced Scorecard; 6. Balanced Scorecards in the public sector; 7. Measureing services; 8. Measuring processes; 9. Selecting the right measures -- Part IV. An Overview of Change Management Theory and Practice: 10. An overview of internal change levers; 11. The role of the change agent: managing resistance and implementing change; 12. Cross-cultural management and change -- Part V. Enterprise Performance Management: Integration of Strategy, Measurement and Change: 13. Enterprise performance management: activate, influence and learn -- Part VI. Illustrative Case Studies: Enterprise performance management at the Central Bank of Indonesia; The effectiveness of organisational change at Digital Imaging Australia; Lessons from a Balanced Scorecard deployment at Arran Ltd.; Aligning the HR function with enterprise performance management.