The traditional model -- The WBT development model -- How is the WBT development model different? -- Phase 1: The analysis -- Traditional analysis within a Web-based training mode -- The needs analysis -- The performance gap -- The final performance objective -- How to conduct a needs analysis -- The task analysis and performance objectives -- Reality-based performance objectives -- The task hierarchy -- The audience analysis -- The audience analysis and logistics -- Bandwidth -- Summative evaluation -- Acceptance criteria -- Technical analysis -- Technical analysis -- The course -- Hybrid courses -- LMSs -- Network topology -- A hosted solution -- Cost-benefit analysis -- Aligning training strategy with business goals -- Traditional learning versus e-learning -- Phase 2: Strategic planning -- Your overall WBT strategy -- The overall WBT strategic plan -- The management summary -- Analysis summary -- Training strategy summary -- The WBT team overview -- Technical resources overview -- Estimated ROI -- The training strategy -- The training strategy -- How will WBT fit into the larger training strategy? -- Where will the WBT courseware come from? -- How will you manage your WBT? -- How will the WBT courseware integrate with other systems? -- The ISD document -- WBT unit objectives -- Assessment criteria -- Course outline -- Course map -- Navigational strategies -- Instructional techniques -- Option 1: Demonstration followed by practice -- Option 2: Role playing -- Option 3: Games -- Option 4: Lecture.