by
Olsen, Michael D.
Call Number
647.940684 OLS
Publication Date
1998
Summary
"Strategic Management in the Hospitality Industry, Second Edition gives hospitality students the tools they need to be tomorrow's leaders in this dynamic field. Based on the premise that adding value - for the stockholder, the consumer, and the employee - must be the central objective for any effective management strategy, this book gives students a blueprint for innovation and growth at hotels and restaurants both in the United States and abroad."--BOOK JACKET.
Format:
Books
Table of Contents http://www.loc.gov/catdir/toc/onix02/98022037.html
Publisher description http://www.loc.gov/catdir/description/wiley032/98022037.html
Contributor biographical information http://www.loc.gov/catdir/bios/wiley041/98022037.html
Publisher description http://www.loc.gov/catdir/description/wiley032/98022037.html
Contributor biographical information http://www.loc.gov/catdir/bios/wiley041/98022037.html
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by
Jones, Christine.
Call Number
647.940682 JON
Publication Date
1998
Summary
Managing Facilities provides a clear introduction to the concepts, development and application of managing facilities in hotels. Premises and services operations management are considered through the application of generic management techniques. In hotels, buildings, land, assets, people and services are essential resources which need to be managed to meet organizational objectives. Through practical techniques and examples Jones and Jowett show how these facilities can be continuously improved to increase competitiveness and meet the ever changing needs of the customer. Managing Facilities is a concise guide for hotel, hospitality and facilities managers. It is also an excellent text for undergraduate and postgraduate students of hospitality management.
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Books
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