Reinventing government in the information age / Richard Heeks -- Different approaches to information age reform / Richard Heeks and Anne Davies -- Understanding success and failure in information age reform / Richard Heeks and Subhash Bhatnagar -- Better information age reform : reducing the risk of information systems failure / Richard Heeks -- Information systems for improved performance management : development approaches in US public agencies / Douglas M. Brown -- Automating personnel records for improved management of human resources : the experience of three African governments / Piers Cain -- Evaluating information systems for decentralisation : health management reform in Ecuador / Angel Salazar -- Internet-enabled applications for local government democratisation : contradictions of the Swedish experience / Agneta Ranerup -- Community development and democratisation through information technology : building the new South Africa / Peter Benjamin.

Information technology's impact on the quality of democracy : reinventing the "democratic vessel" / Andrew Korac-Kakabadse and Nada Korac-Kakabadse -- Transforming accountability for government information technology projects : the impact of new US legislation / Laurence Wolfe -- Outsourcing and government information technology strategy : relevance of external consultant models in Barbados / Stewart Bishop -- Meeting training needs for information age reform : shortcomings of current training provision / David Mundy, Chipo Kanjo and Peter Mtema -- Strategic information systems planning : applying private sector frameworks in UK public healthcare / Joan A. Ballantine and Nigel Cunningham -- Reengineering public sector organisations using information technology / Kim Viborg Andersen -- Analysing performance information needs : using framework approaches in a UK public healthcare organisation / Joan A. Ballantine and Nigel Cunningham.

Recruiting and retaining information systems staff for information age reform / Nancy J. Johnson -- Appendix: Educators' guide.