Cover -- Title -- Copyright -- Dedication -- CONTENTS -- List of figures -- List of images -- List of tables -- List of case studies -- List of industry expert's view boxes -- International examples -- Preface -- Acknowledgements -- List of abbreviations -- 1 The evolution of venues -- 1.1 Introduction -- 1.2 Venues rooted in early civilisations -- 1.3 Venues from the Middle Ages -- 1.4 The Industrial Revolution and venue development -- 1.5 Hospitality providers -- 1.6 Unique venues: historical buildings -- 1.7 Unique venues: theatres and cinemas -- 1.8 Using unique venues -- 1.9 Sporting venues -- 1.10 Using sporting venues -- 1.11 Purpose-built event venues -- 1.12 Using purpose-built venues -- 1.13 Academic venues -- 1.14 The events industry today -- 1.15 The future of venues -- 1.16 The evolution of venues - the venue manager's perspective -- 1.17 Summary -- 1.18 Further reading -- 2 Incorporating venues into the design of events -- 2.1 Introduction -- 2.2 Event design -- 2.3 Creativity -- 2.4 The role of the venue in event design -- 2.5 The client -- 2.6 The event aim and objectives -- 2.7 The target audience -- 2.8 The budget and other parameters -- 2.9 Stakeholders -- 2.10 The programme -- 2.11 Theming -- 2.12 Event psychology -- 2.13 Symbolic interaction theory -- 2.14 Ambience -- 2.15 Architecture -- 2.16 Incorporating venues into the design of events - the venue manager's perspective -- 2.17 Summary -- 2.18 Further reading -- 3 Choosing a destination -- 3.1 Introduction -- 3.2 Event tourism -- 3.3 Client requirements and attendee profile -- 3.4 Travel/length of event -- 3.5 Accommodation -- 3.6 Amenities -- 3.7 Suppliers -- 3.8 Trade shows and familiarisation trips -- 3.9 Working with DMOs -- 3.10 Convention and visitor bureaux -- 3.11 Privatisation and disintermediation -- 3.12 Bidding for events.

3.13 Choosing a destination - the venue manager's perspective -- 3.14 Summary -- 3.15 Further reading -- 4 Initial venue considerations -- 4.1 Introduction -- 4.2 Gathering information -- 4.3 Location -- 4.4 Residential venues and leisure facilities -- 4.5 Capacity -- 4.6 The design of the venue -- 4.7 Facilities -- 4.8 Catering -- 4.9 Availability -- 4.10 Staff -- 4.11 Prices and RFPs -- 4.12 Access -- 4.13 Venue finding agencies and DMOs -- 4.14 Evaluating proposals -- 4.15 Initial venue considerations - the venue manager's perspective -- 4.16 Summary -- 4.17 Further reading -- 5 Sustainability in event and venue management -- 5.1 Introduction -- 5.2 Sustainability in event management -- 5.3 Frameworks for sustainable events -- 5.4 Sustainability guidance for event managers -- 5.5 Sustainable venues -- 5.6 Sustainability challenges for venues -- 5.7 Meeting the expectations of attendees -- 5.8 Corporate social responsibility and branding -- 5.9 Venue grading schemes -- 5.10 Event certification -- 5.11 Sustainability and quality - the venue manager's perspective -- 5.12 Summary -- 5.13 Further reading -- 6 Organising a site visit -- 6.1 Introduction -- 6.2 The purpose of the site visit -- 6.3 Spatial awareness -- 6.4 The itinerary -- 6.5 Assessing the exterior of the building -- 6.6 Assessing communal areas -- 6.7 Assessing each room -- 6.8 Inspecting ancillary rooms -- 6.9 Catering operations -- 6.10 Access for all guests -- 6.11 Residential venues -- 6.12 Venue staff -- 6.13 Starting negotiations -- 6.14 Site visit evaluations -- 6.15 Organising a site visit - the venue manager's perspective -- 6.16 Summary -- 6.17 Further reading -- 7 Working with venue suppliers -- 7.1 Introduction -- 7.2 Venue support in event planning -- 7.3 Discussing your venue requirements -- 7.4 Site planning -- 7.5 Transport planning -- 7.6 Civic support.

7.7 Suppliers' venue requirements -- 7.8 Types of catering operation -- 7.9 Types of catering service -- 7.10 Payment for catering -- 7.11 Venue technical support -- 7.12 Additional suppliers -- 7.13 Working with venue suppliers - the venue manager's perspective -- 7.14 Summary -- 7.15 Further reading -- 8 Technology -- 8.1 Introduction -- 8.2 Virtual events -- 8.3 Hybrid events -- 8.4 Technical specifications -- 8.5 Riders -- 8.6 A technical site visit -- 8.7 Charges -- 8.8 Technological developments in events -- 8.9 Technology - the venue manager's perspective -- 8.10 Summary -- 8.11 Further reading -- 9 Understanding venue charges -- 9.1 Introduction -- 9.2 REVPAR and yield management -- 9.3 Significant influences and trends -- 9.4 Day delegate rates -- 9.5 Standard room hire charges -- 9.6 Attrition -- 9.7 Recharges -- 9.8 Penalty charges -- 9.9 Negotiating and securing the best possible hire charges -- 9.10 Guaranteeing the venue an income -- 9.11 Subvention -- 9.12 Payment -- 9.13 Understanding venue charges - the venue manager's perspective -- 9.14 Summary -- 9.15 Further reading -- 10 Contracts and licensing -- 10.1 Introduction -- 10.2 Legislation and licensing -- 10.3 Health and safety guidance, legislation and insurance -- 10.4 Contracts -- 10.5 What to expect in the venue contract -- 10.6 Understanding the venue contract -- 10.7 Penalties, force majeure and indemnity clauses -- 10.8 The venue's contractual responsibilities -- 10.9 Negotiating the venue contract -- 10.10 Transferring responsibility to suppliers and guests -- 10.11 Using event staff at the venue -- 10.12 Contracts and licensing - the venue manager's perspective -- 10.13 Summary -- 10.14 Further reading -- 11 The role of the venue in event preparation, delivery and evaluation -- 11.1 Introduction -- 11.2 Information requested by the venue -- 11.3 Changes to the RFP.

11.4 The operational schedule -- 11.5 The venue manager's expertise -- 11.6 Getting the most out of venue marketing opportunities -- 11.7 Asking for help and advice -- 11.8 Final venue checks before event day -- 11.9 The venue's priorities on event day -- 11.10 The role of venue staff on event day -- 11.11 Event closedown -- 11.12 Event and venue evaluation -- 11.13 The role of the venue in event preparation, delivery and evaluation - the venue manager's perspective -- 11.14 Summary -- 11.15 Further reading -- 12 Venue-based employment -- 12.1 Introduction -- 12.2 Venue-based roles -- 12.3 Venue marketing roles -- 12.4 Venue sales roles -- 12.5 Venue operations roles -- 12.6 Duty manager roles -- 12.7 Specific venue roles -- 12.8 Key skills for venue staff -- 12.9 Academic qualifications for venue staff -- 12.10 Practical qualifications for venue staff -- 12.11 Getting experience -- 12.12 Looking for venue-based employment -- 12.13 Career development in venues -- 12.14 Conclusion -- 12.15 Further reading -- Glossary -- Bibliography -- Index.