VISITOR MANAGEMENT IN TOURISM DESTINATIONS -- Copyright -- Contents -- Contributors -- Part I: Introduction and Foundation -- 1: Introduction to Visitor Management in Tourism Destinations -- 1.1 Conceptualizing and Explaining Visitor Management -- 1.2 Book Aim and Content -- 1.3 Content and Overview -- 1.4 Conclusion -- References -- 2: Destination Managementand Visitor Management: Non-convergent Literatures but Complementary Activities and Issues -- 2.1 Visitor Management -- 2.2 Destination Management -- 2.3 Destination Management and Visitor Management -- 2.4 Conclusion -- References -- 3: Meeting the Challenge of Managing Visitor Experiences at Tourism Attractions -- 3.1 Introduction -- 3.2 Defining and Classifying Visitor Attractions -- 3.3 Understanding Visitor Experiences -- 3.4 Conceptual Frameworks and the Visitor Experience Journey -- 3.5 Managing the Visitor Experience Journey: The Case of the Otago Central Rail Trail -- 3.5.1 Managing how visitors discover, plan and book -- 3.5.2 Managing how visitors access the attraction -- 3.5.3 Managing the visitor experience at the attraction -- 3.5.4 Managing a visitor's reflection and memory of their experience -- 3.6 Conclusion -- References -- 4: The Social and Political Dimensions of Visitor Management: Rural Home-based Accommodations -- 4.1 Introduction -- 4.2 Home-based Accommodations in Iran -- 4.3 Visitor Management in Home-based Accommodations -- 4.4 Social and Political Dimensions of Visitor Management -- 4.5 Conclusion -- References -- Part ll: Critical Concepts in Visitor Management -- 5: Indicators and Standards-based Visitor Management Frameworks in Achieving Sustainability at Cultural Heritage Sites -- 5.1 Introduction -- 5.2 Indicators and Standards-based Frameworks -- 5.2.1 The concept of indicators -- 5.2.2 The concept of standards -- 5.2.3 Normative theory.

5.3 Petra Archaeological Park -- 5.3.1 Indicators for the tourism experience at Petra Archaeological Park -- 5.3.2 Standards for the tourism experience at Petra Archaeological Park -- 5.4 Discussion and Conclusion -- References -- 6: Managing Nature-based Visitors' Perceived Service Quality, Satisfaction and Future Behaviour Intention -- 6.1 Introduction -- 6.2 Service Quality -- 6.2.1 Dimensionality of service quality -- 6.2.2 Measurement of service quality -- 6.3 Satisfaction -- 6.3.1 Conceptualization of satisfaction -- 6.3.2 Importance-performance analysis -- 6.4 Differences between Service Quality and Satisfaction -- 6.5 Future Intention -- 6.6 Case Study -- 6.6.1 Introduction -- 6.6.2 Kafue National Park: overview -- 6.6.3 Methods -- Sample -- Survey instrument -- Statistical analysis -- Factor analysis and reliabilities -- 6.6.4 Results -- 6.6.5 Discussion -- 6.7 Conclusion -- References -- 7: The Relevance of Visitors' National Park Affinity for Effective Visitor Management in Protected Areas -- 7.1 Introduction -- 7.2 Visitors to National Parks -- 7.2.1 Segmentation approaches -- 7.3 Hohe Tauern National Park -- 7.3.1 Study area -- 7.3.2 Studies conducted at Hohe Tauern National Park -- 7.3.3 Visitors' affinity to Hohe Tauern National Park -- Socio-demographics and travel behaviour -- Pricing -- Partnerships -- Visitor information and use of services -- Intention for revisit -- 7.4 Implications for Visitor Management -- References -- Part lll: Current Issues in Visitor Management -- 8: Visitor Monitoring in the Tapajós National Forest, Brazil -- 8.1 Introduction -- 8.2 Tapajós National Forest -- 8.3 Methods -- 8.4 Results and Discussion -- 8.5 Conclusions -- 8.5.1 The case study -- 8.5.2 Implications for benchmarking and best practices -- Acknowledgements -- References -- 9: Tourist Behaviour, Vandalism and Stakeholder Responses.

9.1 Introduction -- 9.2 Environmental Damage in the Context of Tourists -- 9.2.1 Definition of vandalism and environmental damage -- 9.2.2 Key contextual literature -- 9.2.3 Importance of a multiple stakeholder perspective -- 9.3 Specific Study -- 9.3.1 Aims -- 9.3.2 Methods -- 9.3.3 Results -- 9.3.4 Discussion -- 9.4 Wider Implications -- References -- 10: Augmented Reality Application to Museum Visitor Experiences -- 10.1 Introduction -- 10.2 Literature Review -- 10.2.1 Augmented reality - the concept and application -- 10.2.2 Museum experiences -- 10.2.3 Tourism in Bangladesh - museum visitation and the emerging tourism economy -- 10.3 Examples of AR Technology Applications in Museums -- 10.3.1 The UK experience -- 10.3.2 The Greek experience -- 10.4 Relevance of AR to Bangladesh Museums: A Study -- 10.4.1 Study methodology -- 10.4.2 Results and analysis -- Visitors' comprehension of AR - concept and applications -- AR technology in an emerging tourism economy -- AR technology application in the Bangladesh National Museum -- AR technology application in museums of Bangladesh - key challenges and promises -- 10.5 Discussion -- 10.5.1 Practical implications for Bangladesh -- 10.6 Conclusion -- References -- Part lV: The State of the Art in Guiding and Interpretation -- 11: Strategies for Successful Interpretation Techniques in Visitor Attractions: The Operationalization of Guided Tours in Museums -- 11.1 Introduction -- 11.2 Guided Tours as Valuable Interpretation Techniques in Museums -- 11.3 Specificities in Planning and Operationalizing Guided Tours -- 11.4 The Implementation of Guided Tours in Portuguese Museums -- 11.4.1 Methodology of data collection -- 11.4.2 Results and discussion -- Guide characteristics -- Format of the guided tours -- 11.4.3 Conclusions and implications -- References.

12: Using Heritage Interpretation to Manage Film-induced Tourism at Heritage Visitor Attractions -- 12.1 Introduction -- 12.2 Literature Review -- 12.2.1 The film-induced tourism phenomenon -- 12.2.2 Visitor management challenges at heritage visitor attractions -- 12.2.3 Heritage interpretation as a visitor management tool -- 12.3 Methods -- 12.4 Results -- 12.4.1 An increase in visitor numbers -- 12.4.2 The influence of visitors' expectations on heritage interpretation -- 12.4.3 Addressing visitor management challenges at Alnwick Castle through heritage interpretation -- 12.5 Conclusions -- References -- 13: Theories of Learning and their Application in Interpretation -- 13.1 Introduction -- 13.2 Tourism and Protected Areas -- 13.3 Principles of Interpretation -- 13.4 Interpretation, Emotions, Affective Domain and Cognitive Learning -- 13.5 Regulatory Information, Restrictions and Conditioning Learning -- 13.6 Conclusion -- References -- 14: Critical Reflections on the Role of Interpretation in Visitor Management -- 14.1 Introduction -- 14.2 Defining and Describing Interpretation -- 14.3 Roles of Interpretation in Visitor Management -- 14.4 Interpretation Effectiveness -- 14.5 Critical Reflections on Interpretation -- 14.6 Principles for Effective Interpretation Practice -- 14.7 Interpretation and the Future -- References -- Part V: Conclusion -- 15: Current Knowledge and Future Research Directions in Visitor Management -- 15.1 Introduction -- 15.2 Visitor Management in Context -- 15.3 Critical Concepts in Visitor Management -- 15.4 Current Issues in Visitor Management -- 15.5 The State of the Art in Guiding and Interpretation -- 15.6 Conclusions -- References -- Index.