Introduction | p. vii |
Cases in Food Service Management | p. 1 |
Menu Extensions in a Fast Food Operation | p. 3 |
Amy Allen-Chabot, Ph.D., RDThe Waitress with a Nose Ring | p. 6 |
Susan Kosharek, M.S., RD, LDMenu Changes Resulting from Food Delivery Shortages | p. 8 |
Amy Allen-Chabot, Ph.D., RDThe Case of the Excessively Busy Line Cook | p. 10 |
George Alexakis, Ed.D.The Redesign of a School Cafeteria | p. 12 |
Robert M. O'Halloran, Ph.D.The Employee Whose Personal Habits Defy Sanitation Guidelines | p. 17 |
Linda Kautz Osterkamp, Ph.D., RD, FADAMarketing Ingenuity and Product Development | p. 19 |
Robert M. O'Halloran, Ph.D.Vending Opportunities | p. 25 |
Robert M. O'Halloran, Ph.D. and Cynthia S. Deale, Ph.D.The Buses Are Coming! A Management Planning Case Study | p. 30 |
Oscar Oberkircher, M.S.Rebidding the Contract | p. 34 |
Robert M. O'Halloran, Ph.D.Cases in Lodging Management | p. 41 |
Leadership Expectations at the Benson Hotel | p. 43 |
Matthew Sorensen, M.A., MHCIMA, CHELabor Productivity: A Hotel Case Study | p. 48 |
Dolf Mogendorff, Ph.D.Partnership Marketing: The Forte Hotels Exemplar | p. 53 |
William Hsu, M.S.Hotel Recruitment in a Rural Environment: Making Lemonade from Lemons | p. 58 |
David M. Hensarling, M.S. and William D. FergusonFranchise Services Evaluation | p. 63 |
Robert M. O'Halloran, Ph.D.The Madison Hotel in Memphis: A Case Study in the Creation and Development of a Boutique Hotel | p. 68 |
John Hurley, M.S.Cases in Resort and Club Management | p. 75 |
A Fresh Start at the Rainbow Golf Resort | p. 77 |
Matthew Sorensen, M.A., MHCIMA, CHEBlue Thistle Country Club | p. 80 |
Edward Merritt, Ph.D.Work Morale and Motivation | p. 91 |
Ronnie J. M. Yeh, Ph.D.Cases in Tourism | p. 93 |
The Adirondacks: Human and Nature Tourism Partnership | p. 95 |
Robert M. O'Halloran, Ph.D. and Cynthia S. Deale, Ph.D.Developing Jordanian Tourism Products and Services | p. 99 |
Robert M. O'Halloran, Ph.D. and Cynthia S. Deale, Ph.D.Mount Evans Scenic Byway: Is It Being Loved to Death? Or Is This a Business Opportunity? | p. 104 |
Robert M. O'Halloran, Ph.D.Border Tourism Synergies in the North Country: New York and Quebec | p. 110 |
Robert M. O'Halloran, Ph.D. and Cynthia S. Deale, Ph.D.