Best practice in accessible tourism : inclusion, disability, ageing population and tourism / edited by Dimitrios Buhalis, Simon Darcy and Ivor Ambrose.
ISBN:
9781845412524
Title:
Best practice in accessible tourism : inclusion, disability, ageing population and tourism / edited by Dimitrios Buhalis, Simon Darcy and Ivor Ambrose.
Author:
Buhalis, Dimitrios.
Publication Information:
Tonawanda, NY : Channel View Publications, c2012.
Physical Description:
xxv, 379 p. : ill.,map ; 23 cm.
Series:
Aspects of tourism v 53
Contents:
Machine generated contents note: 1.Introduction / Dimitrios Buhalis -- Introduction -- Universal Approaches to Accessible Tourism -- Structure of the Book -- Section 1 Policies and Strategies for Accessible Tourism -- Section 2 Networks and Partnerships -- Section 3 Accessible Tourism Value Chain -- Section 4 Destination Development -- Section 5 Accessible Tourism Experiences -- Moving Forward -- Section 1 Policies and Strategies for Accessible Tourism -- 2.European Policies for Accessible Tourism / Ivor Ambrose -- Introduction -- Objectives for Accessible Tourism Policies in Europe -- Coordination of Accessible Tourism Policies -- European Accessible Tourism Policies -- Future Policy Needs and Targets for Accessible Tourism Policies -- A Road Map for Accessible Tourism Policies in Europe -- Conclusions -- 3.Accessible Tourism in Flanders: Policy Support and Incentives / Pieter Ghijsels -- Introduction -- Accessibility of Tourism Infrastructure --
Contents note continued: Reliable and Available Information on the Accessibility of Tourism Infrastructure -- Development of a Label -- Conclusion -- 4.Accessible Tourism for All in Germany / Peter Neumann -- Introduction -- Stage of Development and Structures of Accessible Tourism for All in Germany -- Conclusion -- 5.Accessible Tourism in Greece: Beaches and Bathing for All / Georgia Fyka -- Introduction -- Key Management Structures of Greek Tourism -- National Strategies for Accessible Tourism -- Accessible Beaches and Bathing in Greece -- The Need for a Strategy for Accessible Tourism -- Conclusion -- 6.The United States: Travellers with Disabilities / Laurel Van Horn -- Introduction -- Open Doors Organization (ODO) Travel Market Studies -- Travel Frequency and Overall Expenditure -- Internet Use -- Air Travel -- Other Modes of Transportation -- Hotels -- Restaurants -- Destinations - Domestic and International --
Contents note continued: BTS 2002 National Transportation Availability and Use Survey -- Discussion -- Conclusion -- 7.Accessible Tourism in Australia / Stephen Schweinsberg -- Introduction -- Rationales for Government Involvement in Tourism -- Tourism and the Role of Government -- Disability Tourism Strategies/Disability Action Plans -- Industry Awareness Campaigns -- Tourism Disability Research -- Conclusions -- Appendix 7.1 Commonwealth Government Initiatives -- Appendix 7.2 State and Local Government Initiatives -- Appendix 7.3 Private Industry Key Initiatives -- 8.Accessible Tourism in New Zealand / Sandra Rhodda -- New Zealand Tourism -- Accessible Tourism in New Zealand -- Accessible Tourism Businesses in New Zealand -- Why New Zealand Needs to Improve its Accessible Tourism Offer -- Actions to Develop Accessible Tourism in New Zealand -- Conclusions -- Section 2 Networks and Partnerships -- 9.Universal Tourism Networks / Mike Prescott -- Introduction --
Contents note continued: Meeting the Challenge -- Accessibility Principles -- Network analysis -- Application to Accessible Tourism -- Future Trends -- Conclusion -- 10.Tourism Victoria, Australia - an Integrative Model of Inclusive Tourism for People with Disabilities / David Edwards -- Introduction -- An Overview of Stakeholder Theory -- Research Methods -- Victorian Policy Framework: Macro Level -- Victorian Accessible Tourism Plan 2007-2010: Meso Level -- Evidence from the Field: Micro Level -- Implications for Policy and Practice -- Conclusion -- 11.Accessible Tourism in Sweden: Experiences, Stakeholders, Marketing / Lilian Muller -- The Development of Accessible Tourism in Sweden -- Accessible Tourism in Sweden - Strengths and Weaknesses -- Actors for Accessible Tourism in Sweden -- Marketing of Accessible Tourism in Sweden - in Mainstream and Target-Group-Oriented Channels -- Accessible Tourism Strategies -- Experiences from the Municipality of Askersund --
Contents note continued: Conclusions: Accessible Tourism in Practice -- 12.The Third Sector Responses to Accessible/Disability Tourism / Anthony Thornton -- Introduction -- Accessible/Disability Tourism -- Tourism and the Charitable Sector -- Research Methods -- Findings -- Conclusions and Agenda for Future Research -- 13.Accessible Dive Tourism / Mark P. Hampton -- Introduction -- Definition of Disability and Accessibility -- History and Scope of the Disabled Dive market -- Stakeholder Perspectives on Disabled Dive Tourism -- Volunteer Dive Tourism and Disabled Divers -- Conclusions -- Section 3 The Accessible Tourism Value Chain -- 14.Tour Operating for the Less Mobile Traveller / Andrew Wright -- Introduction -- The Tour Operation -- Elements of the Overseas Holiday Journey -- The Resort -- The Next Stage -- The Way Forward -- Conclusion -- 15.Air Travel for People with Disabilities / Ravi Ravinder -- Introduction -- The Low-Cost Carrier Model --
Contents note continued: A Note about Language and the Cultural Context of Disability -- People with Disabilities, Seniors and the Accessible Tourism Market -- Methodology -- The Low-Cost Carrier Model (Southwest Airlines) -- Conclusion -- 16.Accessible Public Transport: Vienna City Tourism / Roland Krpata -- Introduction -- The Viennese Model -- Development of New Low Floor Vehicles -- Re-design of Accessible Tramway and Bus Stops -- The Lift Retrofitting Programme -- Accessible Station Furniture -- Visual Guiding System of the Vienna Lines Developed in 1969 -- Tactile Guiding System of the Vienna lines -- POPTIS - A Navigation System for Blind and Visually Impaired Users -- Real Time Information Accessible Even for Blind and V isually Impaired Users -- Qando - A Web-Based Route-Planner -- MofA or mobility4all -- Quo Vadis Feasibility Study -- Conclusions: Achievements and Further Developments -- 17.Accessible Hotels: Design Essentials / Katerina Papamichail -- Introduction --
Contents note continued: Accessible Hotels: Taking Away the Myths -- Checklist -- Conclusions -- Section 4 Destination Development -- 18.Wheelchair Travel Guides / Simon Darcy -- Introduction -- What is a Travel Guide -- Some Issues for Travel Guides -- Iconography -- Rating Systems -- The Australian Case -- Self Assessment versus Provision of Information -- The United Kingdom Case -- Europe for All -- Mapping -- A Strategic Approach -- Conclusions -- 19.Accessing Heritage Tourism Services / Norma Stumbo -- Introduction -- Rethinking Service and Product offerings in the Heritage Tourism Sector -- Dealing Effectively with a Diverse Range of Clients -- Moving Towards More Inclusive Heritage Tourism Services -- Conclusion -- 20.Visit OSLO, Norway: Supporting Accessible Tourism Content within Destination Tourism Marketing / Bodil Sandøy Tveitan -- Introduction -- Visit OSLO's Accessible Tourism Strategies --
Contents note continued: The OSSATE Project: Planning and Implementation and Key Ingredients for Success -- New Ways of Presenting Tourism Information Data -- Strategic Issues and Problems in Data Integration -- Conclusions and Key Success Factors -- 21.Accessible Tourism in Spain: Arona and Madrid / Jesus Hernandez Galan -- Introduction -- Arona: a Tourist Destination based around the Sun and the Sea -- Madrid: a Cultural Tourism Destination -- Conclusions: Learning from Madrid and Arona -- 22.Visit Britain: Leading the World to Britain / Chris Veitch -- Introduction -- Increased Provision of Tourism Product Information in Relation to Access -- Access Statements -- National Accessible Scheme -- Product Development -- Bosworth Battlefield, near Market Bosworth, Leicestershire -- The Hytte, Bingfield, Northumberland -- Conclusions -- Section 5 Accessible Tourism Experiences -- 23.Australia: the Alpine Accessible Tourism Project and Disabled Winter Sport / Simon Darcy --
Contents note continued: Introduction -- Project Background -- Outdoor Activity Focus -- Ageing Population -- Informing the AAT Project -- Research Design -- Case Study Background -- Project Details -- Discussion -- Project Recommendations - Success by Design -- Conclusion -- 24.Special Needs Customer Care Training for Tourism / Dimitrios Buhalis -- Introduction -- Why Train the Tourism Sector on Accessible Tourism and Leisure -- Accessibility and its Importance in Tourism Training -- Difficulties in the Tourism Sector in Spain -- Towards an Educational Training System Focused on Total Quality -- Trainers for Accessible Tourism -- Training Methodologies, Content and Use of New Technologies -- Conclusions -- 25.Conclusions: Best Accessible Tourism Practice / Dimitrios Buhalis -- The Language of Accessible Tourism -- Social Responsibility or Business Interest - Why Not Both.
Format:
Books
Publication Date:
2012
Publication Information:
Tonawanda, NY : Channel View Publications, c2012.