Dimensions of the hospitality industry / Paul R. Dittmer.

ISBN:

9780471384793

Title:

Author:

Dittmer, Paul.

Personal Author:

Dittmer, Paul.

Edition:

3rd ed.

Publication Information:

New York : Wiley, c2002.

Physical Description:

xi, 476 p. : ill. (some col.) ; 24 cm.

General Note:

Includes index.

Contents:

Pt. I. Introduction -- Ch. 1. Dimensions of the Hospitality Industry: A Career Overview -- Pt. II. Foundations -- Ch. 2. Hospitality Foundations: Early Development of the Hospitality Industry -- Ch. 3. The Hospitality Industry in the United States: The Twentieth Century -- Pt. III. Food and Beverage Perspectives -- Ch. 4. Dimensions of Food and Beverage -- Ch. 5. Food and Beverage Facilities -- Ch. 6. Food and Beverage Operations -- Pt. IV. Lodging Perspectives -- Ch. 7. Dimensions of Lodging -- Ch. 8. Lodging Facilities -- Ch. 9. Lodging Operations -- Pt. V. Hospitality Management Perspectives -- Ch. 10. Hospitality Operations Management -- Pt. VI. Travel and Tourism Perspectives -- Ch. 11. Dimensions of Travel and Tourism -- Ch. 12. Travel Services -- Ch. 13. Recreation, Entertainment, and Other Tourism Attractions -- Pt. VII. Future Perspectives -- Ch. 14. Hospitality and Tourism Tomorrow: An Issues Overview.

Subject Term:

Hospitality industry -- Management.

Format:

Books

Electronic Access:

Table of Contents
Publisher description

Publication Date:

2002

Publication Information:

New York : Wiley, c2002.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
647.94068 DIT	Book	1	Standard shelving location	Searching... Unknown

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Summary

Dimensions of the Hospitality Industry, Third Edition offers students a dynamic and accessible introduction to the broad world of hospitality and tourism. Newly revised and updated, this Third Edition gives students the foundation they need to prepare for managerial careers in this rapidly growing field.

The book offers focused coverage of each sector within hospitality: food and beverage, lodging, and travel and tourism. It examines the size, scope, and operations of each of these key areas and shares essential information on related concepts, products, and services. A separate chapter explains the basics of hospitality management that have applications throughout the industry, with an emphasis on marketing, human resources, accounting, and computer technology.

Throughout the text, this Third Edition brings the material out of the classroom and into the real world with a set of powerful new learning tools, including:
* Moments of Truth-case studies that share critical insights into important business issues
* Newsflashes-excerpts from publications, showing industry-based illustrations of major concepts
* Technology Gateways-practical tips on making the most of technology on the job
* Internet Exercises-a springboard to accessing the best industry-related Web sites

Comprehensive, well organized, and easy to use, Dimensions of the Hospitality Industry, Third Edition is an important companion for students who are embarking on successful, exciting careers in hospitality.

Author Notes

Paul R. Dittmer was formerly an associate professor in the Department of Hospitality Management at New Hampshire College in Manchester, New Hampshire

Preface	p. ix
Acknowledgments	p. xi
Part I Introduction	p. 1
Chapter 1 Dimensions of the Hospitality Industry: A Career Overview	p. 3
Part II Foundations	p. 27
Chapter 2 Hospitality Foundations: Early Development of the Hospitality Industry	p. 29
Chapter 3 The Hospitality Industry in the United States: The Twentieth Century	p. 67
Part III Food and Beverage Perspectives	p. 109
Chapter 4 Dimensions of Food and Beverage	p. 111
Chapter 5 Food and Beverage Facilities	p. 143
Chapter 6 Food and Beverage Operations	p. 173
Part IV Lodging Perspectives	p. 201
Chapter 7 Dimensions of Lodging	p. 203
Chapter 8 Lodging Facilities	p. 231
Chapter 9 Lodging Operations	p. 259
Part V Hospitality Management Perspectives	p. 289
Chapter 10 Hospitality Operations Management	p. 291
Part VI Travel and Tourism Perspectives	p. 333
Chapter 11 Dimensions of Travel and Tourism	p. 335
Chapter 12 Travel Services	p. 365
Chapter 13 Recreation, Entertainment, and Other Tourism Attractions	p. 391
Part VII Future Perspectives	p. 417
Chapter 14 Hospitality and Tourism Tomorrow: An Issues Overview	p. 419
Glossary	p. 441
Index	p. 463