Human resource management for the hospitality and tourism industries / Dennis Nickson.

ISBN:

9780750665728

Title:

Author:

Nickson, Dennis.

Personal Author:

Nickson, Dennis.

Publication Information:

Sydney : Elsevier, c2007.

Physical Description:

xiv, 305 p. ; 25 cm.

Subject Term:

Hospitality industry -- Personnel management.

Tourism -- Personnel management.

Format:

Books

Publication Date:

2007

Publication Information:

Sydney : Elsevier, c2007.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
338.47910683 NIC	Not for loan	1	Standard shelving location	Searching... Unknown
338.47910683 NIC	Week loan	2	Standard shelving location	Searching... Unknown

Human Resource Management for the Hospitality and Tourism Industries takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry.

It initially sets the scene with a broad review of the evidence of HRM practice within the tourism and hospitality industries. Having identified the broader picture, the text then begin to focus much more explicitly on a variety of HR policies and practices such as:
* recruitment and selection: the effects of ICT, skills required specific for the industry and the nature of advertising
* legislation and equal opportunities: illegal discrimination and managing diversity
* staff health and welfare: violence in the workplace, working time directives, smoking and alcohol and drug misuse
* remuneration strategies in the industry: the 'cafeteria award' approach, minimum wage and tipping

Human Resource Management for the Hospitality and Tourism Industries is illustrated throughout with both examples of best practice for prescriptive teaching and discussion, and international case studies to exercise problem solving techniques and contextualise learning. It incorporates a user friendly layout and includes pedagogic features such as: chapter outlines and objectives, HRM in practice - boxed examples, reflective review questions, web links' discussion questions and further reading.

Accompanying the text is a companion website which includes extra case studies to aid teaching and learning.

Author Notes

Dennis Nickson is Professor and Head of Department of HRM, University of Strathclyde Business School

List of figures	p. ix
List of tables	p. x
List of abbreviations	p. xi
Preface	p. xiii
Chapter 1 Human resource management and the tourism and hospitality industry: An introduction	p. 1
Introduction	p. 2
What are the tourism and hospitality industries?	p. 3
Who makes up the tourism and hospitality workforce? A brief snapshot	p. 6
What is HRM?	p. 7
Models or reality?	p. 15
The bad news...pessimistic views of HRM in tourism and hospitality	p. 17
The good news...best practice in tourism and hospitality	p. 20
Where this book stands	p. 21
Conclusion	p. 22
References and further reading	p. 23
Websites	p. 24
Chapter 2 International human resource management	p. 26
Introduction	p. 27
The emergence of IHRM	p. 27
MNCs and HRM policies and practices in the tourism and hospitality industry	p. 44
Conclusion	p. 46
References and further reading	p. 47
Websites	p. 49
Chapter 3 Organizational culture	p. 50
Introduction	p. 51
In search of a definition	p. 51
Competing views on organizational culture	p. 53
How can we study organizational culture?	p. 56
Organizational culture and HRM: a reprise	p. 65
Conclusion	p. 67
References and further reading	p. 67
Websites	p. 69
Chapter 4 Labour markets	p. 70
Introduction	p. 71
Levels of analysis in the labour market	p. 71
The internal labour market and the utilization of flexible labour	p. 80
Conclusions	p. 85
References and further reading	p. 85
Websites	p. 86
Chapter 5 Recruitment and selection	p. 87
Introduction	p. 88
Recruitment	p. 90
Selection	p. 104
Conclusion	p. 111
References and further reading	p. 111
Websites	p. 113
Chapter 6 Equal opportunities and managing diversity	p. 114
Introduction	p. 115
The employment experience of socially defined minority groups	p. 116
The legislative response	p. 122
Managing diversity	p. 133
Conclusion	p. 137
References and further reading	p. 138
Websites	p. 139
Chapter 7 Training and development	p. 141
Introduction	p. 142
Understanding the context: national level responses to training	p. 142
N/SVQs	p. 146
Investors in people	p. 147
Apprenticeships	p. 151
Industry level	p. 152
Training and development: no longer a dichotomy?	p. 153
Conducting training	p. 157
Conclusion	p. 164
References and further reading	p. 165
Websites	p. 167
Chapter 8 Performance management and performance appraisal	p. 168
Introduction	p. 169
The nature of performance management and performance appraisal	p. 170
Appraisal in practice	p. 172
Managing poor performance	p. 185
Conclusion	p. 186
References and further reading	p. 186
Websites	p. 187
Chapter 9 Reward strategies in the tourism and hospitality industry	p. 188
Introduction	p. 189
Employee and employer views of pay	p. 189
Remuneration in tourism and hospitality	p. 196
The practice of tipping	p. 206
Fiddles and knock-offs	p. 209
Other benefits	p. 210
Conclusion	p. 211
References and further reading	p. 212
Websites	p. 214
Chapter 10 Employee relations, involvement and participation	p. 215
Introduction	p. 216
Employee or industrial relations?	p. 217
Trade unions: in terminal decline?	p. 222
Employee involvement and participation	p. 228
Conclusion	p. 237
References and further reading	p. 238
Websites	p. 240
Chapter 11 Welfare, health and safety	p. 241
Introduction	p. 242
Absence management	p. 243
AIDS/HIV	p. 247
Alcohol/drug misuse	p. 252
Sexual harassment	p. 256
Smoking	p. 264
Stress	p. 266
Working time	p. 270
Workplace violence	p. 273
Conclusion	p. 274
References and further reading	p. 275
Websites	p. 278
Chapter 12 Grievance and disciplinary procedures	p. 279
Introduction	p. 280
Setting the scene on grievance and disciplinary procedures	p. 280
Conclusion	p. 290
References and further reading	p. 291
Websites	p. 292
Chapter 13 Concluding comments	p. 293
References	p. 296
Index	p. 297

Available:*

Bound With These Titles

On Order

Summary

Summary

Author Notes

Table of Contents