by
Weaver, David B. (David Bruce)
Call Number
338.479194 WEA
Publication Date
2006
Format:
Books
Relevance:
155251.1719
by
Weaver, David B. (David Bruce)
Call Number
338.4791 WEA
Publication Date
2010
Summary
"... updated with recent industry and research developments and retains the thoroughness of content and application that has been established in the previous editions"--Back cover.
Format:
Books
Relevance:
155251.1250
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by
Page, Stephen, 1963-
Call Number
338.4791068 PAG
Publication Date
2007
Summary
"Tourism Management, has been fully revised with updated statistics and brand new case studies. Written in a user-friendly, jargon-free and engaging style, this is the ultimate student-friendly text, and a vital introduction to this exciting, ever-changing area of study. This second edition includes brand new material on new issues such as space tourism, innovations in low-cost land and air travel and the potential impact of the forthcoming 2012 Olympics."--BOOK JACKET.
Format:
Books
Relevance:
134468.0313
by
Nickson, Dennis.
Call Number
647.940683 NIC
Publication Date
2007
Format:
Books
Relevance:
114682.5078
by
Nickson, Dennis.
Call Number
338.47910683 NIC
Publication Date
2007
Format:
Books
Relevance:
114682.5000
by
Nickson, Dennis.
Call Number
338.47910683 NIC
Publication Date
2007
Summary
Human Resource Management for the Hospitality and Tourism Industries takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry.It initially sets the scene with a broad review of the evidence of HRM practice within the tourism and hospitality industries. Having identified the broader pictu
Format:
Books
Relevance:
105491.4531
by
Mallen, Cheryl.
Call Number
394.2068 MAL
Publication Date
2008
Format:
Books
Relevance:
95089.8516
by
Van der Wagen, Lynn.
Call Number
658.456 VAN
Publication Date
2010
Format:
Books
Relevance:
95085.3750
by
Saee, John.
Call Number
647.94068 SAE
Publication Date
2006
Summary
"This timely book examines cross-cultural managerial communication competence and its application within the service industry. Focusing particularly on the hospitality and tourism industry, John Saee examines the cross-cultural implications of competence across all managerial functions: planning, workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing." "This is the first detailed study - at a national level - of current psychological and sociological theories of intercultural communication, linked to an investigation of the management of cultural diversity in the workplace within a multicultural society, a study which has global implications. This cutting-edge research advances new modalities of best practice on managerial competence which can be equally applied to all other industries around the world confronted with cultural diversity in the workplace."--BOOK JACKET.
Format:
Books
Table of contents only http://www.loc.gov/catdir/toc/ecip068/2006004796.html
Relevance:
3.1156
by
Van der Wagen, Lynn.
Call Number
647.94068 VAN
Publication Date
2007
Summary
Hospitality management, including operational management; human resource management; customer service management; and financial management. The book also covers quality customer service, business relationships and legal compliance.
Format:
Books
Relevance:
1.8844
11.
by
Egger, Roman.
Call Number
338.47910285 ETO
Publication Date
2008
Format:
Books
Relevance:
1.8213
by
Weed, Mike.
Call Number
796.48068 WEE
Publication Date
2008
Summary
This is the first text to focus on the nature of Olympic tourism and the potential for the Olympic Games to generate tourism in the run up and long after the hosting of the Games. The awarding of the 2012 Olympics to London will see an increasing interest in the phenomena of organizing, managing and analyzing the issues.
Format:
Books
Relevance:
0.1768
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