Intro -- Foreword -- Acknowledgements -- Contents -- Notes on Contributors -- List of Figures -- List of Tables -- 1 CSR and Person-Centred Care in Hospitality and Tourism -- 1 Introduction -- 2 Hospitality: A Person-Centred Approach -- 2.1 Hospitality in Culture -- 2.2 Hospitality as Service -- 2.3 Hospitality Professionals and Professionalism -- 2.4 Hospitality: A Sustainable Approach -- 2.5 Socially Responsible Hospitality -- 2.6 Hospitality Technology and the Management of Crises -- 3 Conclusion -- References -- Part I Cultural Perspectives -- 2 The Essence of Hospitality Extracted from the Odyssey of Homer: Its Relevance for Hospitality Professionals Today -- 1 Introduction -- 2 Theoretical Framework -- 3 Hospitality Essentials -- 3.1 Binarity -- 3.2 Space -- 3.3 Limited Period of Time -- 3.4 Nourishment and Service -- 3.5 Human Moral Virtue -- 4 Implications for Professionals in the Field of Hospitality -- 5 Conclusions -- References -- 3 Hospitality in Indigenous Nigerian Cultures -- 1 Introduction -- 2 Hospitality and Culture -- 3 Discover Hospitality in Some Indigenous Cultures in Nigeria -- 4 The Yoruba Culture -- 4.1 Brief Historical Background of Yoruba People -- 4.2 Hospitality in Yoruba Culture -- 5 The Igbo Culture -- 5.1 Brief Historical Background of Igbo People -- 5.2 Hospitality in Igbo Culture -- 6 The Benin Culture -- 6.1 Brief Historical Background of Benin People -- 6.2 Hospitality in Benin Culture -- 7 The Hausa Culture -- 7.1 Brief Historical Background of Hausa People -- 7.2 Hospitality in Hausa Culture -- 8 Welcoming Strangers: An Enriching Experience -- 9 Conclusion -- References -- 4 Celebrations and the Cultural Aspects of Hospitality -- 1 Introduction -- 1.1 Why Celebrate? -- 2 Celebrations Manifest Human Sociality and Individuality -- 3 Hospitality as a Cultural Phenomenon -- Relation to Sociality and Celebrations.

4 Cultural Types/Models for the Hospitality Sector -- 5 Celebrations and Hospitality Culture Directed to Flourishing -- 6 Conclusion -- References -- 5 Harnessing Technology for Hospitality and Tourism -- 1 Introduction -- 2 A Journey Through the Evolution of Technology in the Hospitality Industry (1940-1960) -- 2.1 Reservation Systems: 1940-1960 -- 2.2 Boost in Reservation Systems and Other Technologies: 1960-1980 -- 2.3 Personal Computers, In-Room Phones, Credit Cards, and Keycards: 1980s -- 2.4 Laptops, Mobile Phones, and Internet Boom: 1990s -- 2.5 Wireless Internet and the iPhone: 2000s -- 2.6 Robots in Hospitality and Artificial Intelligence: 2016 -- 3 How Various Technological Inventions Have Influenced the Hospitality Sector -- 3.1 Mobile Technologies -- 3.2 Digital Kiosks -- 3.3 Social Media -- 4 Artificial Intelligence in the Hospitality Industry -- 4.1 Robots -- 4.2 Chatbots -- 4.3 Smart Rooms -- 5 Designing Technology for the Future and the Ethical Consequences/Concerns -- 5.1 Human Labour and Employment -- 5.2 Human Touch -- 5.3 Cost of Implementation and the Poor -- 5.4 Data and Privacy -- 5.5 Is AI That Smart and Accurate? -- 5.6 Covid-19 -- 6 An Objective Moral Compass for Tackling the Ethical Issues Raised by Technology and AI in Hospitality -- References -- Part II Customer Care Perspectives -- 6 Hospitality as Gift-Giving and Leadership -- 1 Introduction -- 2 Theory of Service -- 3 Service as Gift-Giving -- 4 Receiving as Service -- 5 Service as Leadership -- 5.1 Leadership Skills Required in Hospitality -- People Skills -- Communication Skills -- Critical Thinking and Problem-Solving Skills -- 5.2 Measuring Customer Experience -- Reliability -- Assurance -- Tangibles -- Empathy -- Responsiveness -- 6 Conclusion -- References -- 7 Internal Customers: The Asset of the Humanistic Workplace -- 1 Introduction.

2 Practical Aspects and Dimensions -- 2.1 Relating with Supervisors -- 2.2 Relating with Peers -- 2.3 Relating with Subordinates -- 3 Dignity and Power -- 4 The Humanistic Workplace as a Venue for Human Flourishing -- 5 The Importance of the Internal Customer for the External Customer -- 6 Implications for Leadership in Hospitality and Tourism -- 7 Conclusion -- References -- 8 Training for Effectiveness: Case Studies of Two Hospitality Schools in Nigeria -- 1 Introduction -- 2 Personal Values in Hospitality -- 3 Hospitality by Training -- 4 Training Readiness of Hospitality Professionals -- 5 Importance of Training for Hospitality Professionals -- 6 Case Study -- 6.1 The Method -- 6.2 Summarised Case Study Findings -- 7 An Interesting Discussion -- 7.1 Technical Skills Are Important and Complement Personal Attributes -- 7.2 Certifications from Formal Training Are Important -- 7.3 The Need for Government/Policy Makers to Step in -- 8 Practical Implications for Policy Makers -- 9 Conclusion -- References -- 9 Nursing Homes: The Person-Centred Care (PCC) Model -- 1 Introduction: The Concept of Limitation -- 1.1 Unity: Vulnerability-Transcendence -- 1.2 Individual Responsibility: Collective Responsibility -- 1.3 A Few Demographic Details -- 2 Nursing Homes: The Professionalisation of the Sector -- 2.1 Care from a General Services Perspective -- 2.2 Planning Intervention and Adaptation Programs -- 2.3 Reception: The Resident's Initial Entry into the Centre -- 2.4 Food Service Area -- 2.5 Clothing and Linen: Respecting Dignity -- 2.6 Housekeeping: Safety in the Residential Centre -- 2.7 Building Maintenance -- 2.8 Other Considerations -- 3 Conclusion -- References -- 10 Exploring Guests Relations, Brand Loyalty, and Repeat Visits in Luxury Hotels of China: A Case of Tianjin -- 1 Introduction -- 2 Literature Review and Hypotheses Development.

2.1 Managing Customer/Guest Relations and Loyalty -- 2.2 Hypotheses Development -- 3 Research Methodology -- 3.1 Sample and Data Collection Procedure -- 3.2 Development of the Questionnaire -- 3.3 Reliability and Validity -- 3.4 Hypotheses Testing -- 4 Discussion and Conclusions -- 4.1 Implications, Recommendations, and Limitations -- Appendix A -- Appendix B -- References -- Part III Societal Impact Perspectives -- 11 Hospitality, Tourism and Vulnerability -- 1 Introduction -- 2 Vulnerability in the Hospitality and Tourism Industries in General -- 3 The Concentric Circles -- 3.1 The Basic Benefits -- 3.2 The Higher Benefits -- 3.3 The Social Benefits -- 3.4 The Transcendental Benefits -- 4 Persons with Disability and Care of the Elderly -- 4.1 Notable Characteristics of a Person -- 4.2 Intimacy -- 4.3 Dialogue -- 4.4 To Give -- 4.5 Freedom -- 5 Safety: Work-Life Balance, Physical and Psychological Safety -- 6 Initiatives Working to Protect the Vulnerable in the Hospitality and Tourism Industry -- References -- 12 Sustainability Dimensions of Hospitality and Tourism: Care for Our Common Home -- 1 Introduction -- 2 Understanding Hospitality and Tourism -- 3 Some Current Issues -- 4 Environmental Sustainability -- 5 Climate Change -- 6 The Future of the Environment -- 7 Sustainability Practices Within the Hospitality Industry -- 8 Conclusions -- References -- 13 Corporate Social Responsibility in Hospitality Industry: A Humanistic Perspective -- 1 Introduction -- 2 Carroll's CSR Model -- 2.1 Economic Responsibility -- 2.2 Legal Responsibility -- 2.3 Ethical Responsibility -- 2.4 Philanthropic Responsibility -- 3 CSR in Hospitality Practice -- 4 Why Humanistic CSR -- 5 Conclusion -- References -- 14 COVID-19, Its Effects on the Hospitality and Tourism Sector in Kenya and Recommendations Towards Recovery -- 1 Introduction -- 2 Background.

3 Impact of COVID-19 on the Tourism and Hospitality Sector -- 4 Implications for Leadership and or Managing People in Hospitality and Tourism -- 5 Industry Recovery and Challenges Experienced -- 6 Recommendations -- 7 Conclusion -- References -- 15 Corporate Social Responsibility as Person-Centred Care -- 1 Introduction -- 2 CSR as Ethical Behaviour -- 3 Workforce CSR Within the Wider Governance View -- 3.1 Sustainability Reporting: ISO 26000 and GRI -- 3.2 Workforce and Workplace CSR in Hospitality and Tourism -- 4 The CSR of Business to Customers and Potential Customers -- Saul's Essentials -- 4.1 Binarity -- 4.2 Space -- 4.3 Duration -- 4.4 Nourishment and Service -- 5 Some Additional Reflections -- 5.1 Finding Motivations for Humanistic Management and Person-Centred Care -- 5.2 Giving and Following Good Example -- 5.3 Having Ears to the Ground and Whistleblowers -- 6 Conclusions -- References -- Correction to: Humanistic Perspectives in Hospitality and Tourism, Volume II -- Correction to: K. Ogunyemi et al. (eds.), Humanistic Perspectives in Hospitality and Tourism, Volume II, Humanism in Business Series, https://doi.org/10.1007/978-3-030-95585-4 -- Index.