Culture and career development [electronic resource].

ISBN:

9781846633713

Title:

Author:

Johns, Nick.

Personal Author:

Johns, Nick.

Publication Information:

Bradford : Emerald Group Publishing Limited, 2007.

Physical Description:

1 online resource (81 p.)

General Note:

Description based upon print version of record.

Contents:

Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Editorial; Hotel managers' career strategies for success; Managing cultural diversity: opportunities and challenges for Northern Ireland hoteliers; Educating international hospitality students and managers: the role of culture; Culture and service predisposition among hospitality students in Switzerland and Scotland; Late adolescent peer group formation in an international hotel school; What has influenced growth in the UK's boutique hotel sector?; Book reviews

Subject Term:

Career development.

Hospitality industry -- Vocational guidance.

Hospitality industry.

Vocational guidance.

Added Author:

Teare, Richard E.

Format:

Electronic Resources

Electronic Access:

Click here to view book

Publication Date:

2007

Publication Information:

Bradford : Emerald Group Publishing Limited, 2007.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
647.95068	1:E-BOOK	1	1:ON-DEMAND	Searching... Unknown

Bound With These Titles

On Order

Summary

This e-book deals with aspects of culture and career development in hospitality and tourism management. Many studies have assumed the importance of cultural values and/or personality in the service orientation of individuals. The findings presented here, however, emphasize the importance of training and development in preparing individuals to give service. This is heartening to the industry, which faces increasing challenges through globalization and immigration. From these studies it seems that not only can the predisposition to service as a whole be fostered by training, but also front line staff's orientation towards particular styles and standards of service. This is good news for any organization that wishes to respect and manage its multicultural work force.