""TOURISM MANAGEMENTIN THE 21ST CENTURY""; ""NOTICE TO THE READER""; ""CONTENTS""; ""PREFACE""; ""CAPITALIST GLOBALISATION, CORPORATISED TOURISM AND THEIR ALTERNATIVES""; ""INTRODUCTION""; ""1. GLOBALISATION""; ""1.1. The Evolution to Globalisation""; ""1.2. Perspectives on Globalisation""; ""1.3. Three Arenas of Globalisation""; ""1.4. It Is Capitalist Globalisation that Matters""; ""1.5. Sklair�s Sociology of the Global System""; ""1.6. Twin Crises""; ""1.7. Towards Socialist Globalisation""; ""2. FROM GLOBALISATION TO CORPORATISED TOURISM""

""2.1. Context of the Global Tourism Industry""""2.2. Globalisation and Tourism""; ""2.3. Institutions""; ""2.4. Transnational Capitalist Class - A Case Study""; ""2.5. Tourism Transnational Practices""; ""2.6. Culture-Ideology of Consumerism and the Right to Travel""; ""2.7. Evidence of the Twin Crises in Tourism""; ""2.8. Opposition Fostered by the Twin Crises""; ""CONCLUSION""; ""REFERENCES""; ""MARKET SEGMENTATION OF AUSTRALIAN TOURISTS IN VIETNAM: AN APPLICATIONOF THE HOLSAT MODEL""; ""ABSTRACT""; ""INTRODUCTION""; ""LITERATURE REVIEW""; ""An Overview of Australian Outbound Tourism""

""Customer Profile""""Destination Image and Tourist Perceptions""; ""Tourist Satisfaction""; ""HOLSAT Model""; ""METHOD AND PROCEDURES""; ""Methodology""; ""Questionnaire Design""; ""Data Collection""; ""Methods of Analysis""; ""RESULTS""; ""Findings from HOLSAT with the Whole Sample""; ""FINDINGS FROM HOLSAT WITH SEGMENTATIONS""; ""HOLSAT with Travel Mode""; ""Common Significant Positive and Negative Attributes for Package Tour andFree and Independent Travellers (FIT's)""; ""HOLSAT with Gender""; ""Common Significant Positive and Negative Attributes for Gender Group""

""INTERPRETATION AND DISCUSSION""""HOLSAT with the Whole Sample""; ""Positive Attributes""; ""Negative Attributes""; ""HOLSAT WITH SEGMENTATION""; ""HOLSAT with Mode of Travel""; ""HOLSAT with Gender""; ""FINDINGS FROM THE OPEN QUESTIONS""; ""Positive Aspects of Vietnam""; ""Negative Aspects of Vietnam""; ""COMPARISON THE HOLSAT AND OPEN QUESTIONS RESULTS""; ""ACADEMIC AND MARKETING IMPLICATIONS""; ""Academic Implications""; ""Marketing Implications""; ""CONCLUSIONS AND RECOMMENDATIONS""; ""REFERENCES""; ""INSTITUTIONS AND TOURISM DEVELOPMENT""; ""INTRODUCTION""

""SOME GLOBAL TRENDS AND THEORETICALISSUES IN TOURISM DEVELOPMENT""""TOURISM AND ECONOMIC DEVELOPMENT: A GENERAL DEBATE""; ""OVERVIEW OF TOURISM INDUSTRY IN FIJI""; ""TOURISM DEMAND""; ""ORIGIN OF VISITORS""; ""TOURISM EARNINGS AND TOURISM�S CONTRIBUTIONTO THE FIJIAN ECONOMY""; ""PURPOSE OF VISITS TO FIJI""; ""INCENTIVES AND INVESTMENT FOR TOURISM DEVELOPMENT""; ""PROPERTY RIGHTS IN LAND AND TOURISM DEVELOPMENT""; ""NATIVE LAND TRUST BOARD ANDTOURISM POLICY AND INVESTMENT""; ""NATIVE LAND TRUST BOARD, ENVIRONMENTAND TOURISM DEVELOPMENT""; ""SUMMARY AND CONCLUDING COMMENTS""; ""REFERENCES""

""OPPORTUNITIES AND OBLIGATIONS IN DEALINGWITH THE DISABLED STAFF AND CUSTOMERSIN HOSPITALITY INDUSTRY""