by
Song, Haiyan.
Call Number
338.4791 SON
Publication Date
2012 2011
Format:
Books
Relevance:
155272.0938
by
Johns, Nick
Call Number
647.94068 PRO
Publication Date
1996
Format:
Books
Relevance:
120276.8438
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by
Sparks, Beverley.
Call Number
647.940685 SER
Publication Date
2001
Format:
Books
Relevance:
98209.9688
by
Laws, Eric, 1945-
Call Number
647.94068 HOS
Publication Date
2004
Summary
"Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction is a comprehensive benchmark review of how lifestyle concepts can be applied to the hospitality and tourism industry. Noted authorities present multifaceted viewpoints examining a range of topics, such as matching the lifestyles of tourism providers and guests, lifestyle segmentation studies, and methodological issues in lifestyle segmentation research. You'll learn how the consideration of lifestyle concepts can improve the effectiveness of marketing in addition to providing quality management and improved customer satisfaction in the hospitality and tourism industry."--BOOK JACKET.
Format:
Books
Table of contents http://www.loc.gov/catdir/toc/ecip0420/2004016723.html
Relevance:
92251.6328
by
Saee, John.
Call Number
647.94068 SAE
Publication Date
2006
Summary
"This timely book examines cross-cultural managerial communication competence and its application within the service industry. Focusing particularly on the hospitality and tourism industry, John Saee examines the cross-cultural implications of competence across all managerial functions: planning, workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing." "This is the first detailed study - at a national level - of current psychological and sociological theories of intercultural communication, linked to an investigation of the management of cultural diversity in the workplace within a multicultural society, a study which has global implications. This cutting-edge research advances new modalities of best practice on managerial competence which can be equally applied to all other industries around the world confronted with cultural diversity in the workplace."--BOOK JACKET.
Format:
Books
Table of contents only http://www.loc.gov/catdir/toc/ecip068/2006004796.html
Relevance:
3.1156
by
Lane, Harold E.
Call Number
647.94068 LAN
Publication Date
1997
Format:
Books
Relevance:
0.2500
by
Walker, John R., 1944-, author.
Call Number
647.94068 WAL
Publication Date
2020
Summary
"This new eighth edition of Introduction to Hospitality focuses on hospitality operations and has been written in response to professors and students who wanted a broader view of the world's largest industry. Introduction to Hospitality complements Introduction to Hospitality Management and Exploring the Hospitality Industry, also written by John R. Walker. Adopters may select the title best suited to their needs. This text offers a comprehensive overview of the industry"--
Format:
Books
Relevance:
0.1715
by
Walker, John R., 1944-
Call Number
647.94068 WAL
Publication Date
2006
Format:
Books
Table of contents only http://www.loc.gov/catdir/toc/ecip069/2006007209.html
Relevance:
0.1543
by
Van Hoof, Hubert B.
Call Number
647.94068 HOS
Publication Date
2007
Format:
Books
Table of contents only http://www.loc.gov/catdir/toc/ecip065/2005037609.html
Relevance:
0.1361
by
Dittmer, Paul.
Call Number
647.94068 DIT
Publication Date
2002
Format:
Books
Relevance:
0.1361
by
Powers, Thomas F.
Call Number
647.94068 POW
Publication Date
2006
Format:
Books
Table of contents http://www.loc.gov/catdir/toc/ecip0417/2004009419.html
Relevance:
0.1270
by
Powers, Thomas F.
Call Number
647.94068 POW
Publication Date
2003 2002
Format:
Books
Table of contents http://www.loc.gov/catdir/toc/wiley021/2001045582.html
Publisher description http://www.loc.gov/catdir/description/wiley036/2001045582.html
Publisher description http://www.loc.gov/catdir/description/wiley036/2001045582.html
Relevance:
0.1231
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