Operations management in the travel industry / edited by Peter Robinson, Principal Lecturer and Head of Leisure, University of Wolverhampton, UK, Paul Fallon, Senior Lecturer, Sheffield Hallam University, UK, Harry Cameron, Visiting Lecturer, University of Wolverhampton, UK, John Crotts, Professor and Chair of the Department of Hospitality and Tourism Management, School of Business, College of Charleston, USA .

Cover image for Operations management in the travel industry / edited by Peter Robinson, Principal Lecturer and Head of Leisure, University of Wolverhampton, UK, Paul Fallon, Senior Lecturer, Sheffield Hallam University, UK, Harry Cameron, Visiting Lecturer, University of Wolverhampton, UK, John Crotts, Professor and Chair of the Department of Hospitality and Tourism Management, School of Business, College of Charleston, USA .

ISBN:

9781780646114

Title:

Author:

Robinson, Peter, 1979-

Edition:

Second Edition.

Physical Description:

xxxiii, 342 pages ; 26 cm.

General Note:

Previous edition: 2009.

Contents:

1. Transport and Logistics Management -- 2. Business Planning & Strategy -- 3. Business Development -- 4. Marketing -- 5. Human Resources -- 6. Servicescapes -- 7. Financial Management -- 8. Sustainability -- 9. Travel, Society & Culture -- 10. Crisis Management and The Future of the Travel Industry -- 11. Career Development Skills and Strategies in the Travel Industry.

Subject Term:

Tourism -- Management.

Added Author:

Robinson, Peter, 1979-

Format:

Books

Publication Date:

2016

Publication Information:

Boston, MA

CABI,

[2016]

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
338.4791 OPE	Book	1	Standard shelving location	Searching... Unknown

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Summary

Covering the applied managerial perspective of the travel industry, this book looks at the core disciplines and the application of theory to practice. Considering individual and corporate social responsibility, it teaches effective managerial skills by reviewing legal frameworks, quality management and marketing, financial management, and the management of shareholders and stakeholders. It discusses current trends such as sustainability and governmental emission targets against a background of the needs of a commercial business to innovate and increase profits. A valuable tool for both students and those working in the travel industry, this new edition includes new content, a revised structure and all-new international case studies.

Paul Fallon and Peter Robinson and Harry CameronAde Oriade and Harry CameronCrispin DaleAde Oriade and Peter Robinson and Steve Gelder and Adesola OsinaikeDebra Wale and Sarah Williams and Peter RobinsonWhyeda Gill-McLure and Jan FirthSamantha Prior and Lucy Robinson and Peter Robinson and Ade OriadeCaroline WiscombeSine Heitmann and Peter RobinsonGhislaine Povey and Roya Rahimi and Sine HeitmannPaul FallonGhislaine Povey and Ade Oriade and Sammy Li

Preface	p. vii
Editors	p. ix
Contributors	p. xi
Introduction: Travel and Operations Management	p. xvii
1 Logistics and Supply Chain Management in Travel Operations	p. 1
2 Business Planning and Strategy	p. 21
3 Business Operations Management	p. 45
4 Marketing	p. 65
5 Managing People at Work: The Travel Industry	p. 103
6 Servicescapes and the Service Encounter	p. 133
7 Finance and Funding in the Travel Sector	p. 154
8 Sustainability and Corporate Social Responsibility for Travel Management	p. 206
9 Travel, Society and Culture	p. 241
10 Crisis Management and the Future of the Travel Industry	p. 272
11 Career Development Skills and Strategies in the Travel Industry	p. 293
Index	p. 325

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Table of Contents