HR from the heart : inspiring stories and strategies for building the people side of great business / Libby Sartain with Martha I. Finney.

Foreword	p. viii
Acknowledgments	p. xi
Introduction	p. xv
Part 1 Your Own Career Is Your Best HR Asset	p. 1
HR Is a Calling	p. 3
Chapter 1 What's Love Got to Do with It?	p. 3
Chapter 2 The Sacred Trust That Is HR	p. 6
Lessons Learned from the School of Hard Knocks	p. 11
Chapter 3 Six Essential Ingredients of Every Great HR Career	p. 11
Chapter 4 Sure It Looks Great, But Does It Fit?	p. 17
Chapter 5 Not Everyone Will Be President of Your Fan Club	p. 22
Chapter 6 Great Relationships Are More About What You Give Than What You Get	p. 27
Chapter 7 Pull Up a Chair ... (How to Know You're Really Ready for a Seat at the Table)	p. 32
Chapter 8 ... And Have a Seat (What to Do Once You Finally Get There!)	p. 39
Chapter 9 From the Heart Doesn't Mean From the Bleeding Heart	p. 42
No Fear: Credibility and Confidence	p. 47
Chapter 10 Know Your Stuff and Know That You Know Your Stuff (And Don't Let Anyone Tell You Otherwise)	p. 47
Chapter 11 Just Because They're the Experts Doesn't Make Them More Right Than You	p. 53
Chapter 12 Question Authority	p. 57
Chapter 13 Start Your Own Hole-in-the-Wall Gang	p. 62
Chapter 14 The Dais of Our Lives	p. 65
Take Charge of Your HR Career	p. 71
Chapter 15 Can This Marriage Be Saved?	p. 71
Chapter 16 How to Know When It's Time to Leave	p. 77
Chapter 17 How to Get a Job That Is Far Better than the One You Wanted	p. 82
Chapter 18 Is That New Job You're Considering in an HR-Friendly Company?	p. 87
Chapter 19 Welcome Aboard! (And Watch Your Step!)	p. 94
Part 2 HR Is Your Company's Best Asset	p. 101
Building a From-the-Heart HR Function--And a World-Class Organization, While You're at It	p. 103
Chapter 20 It's About People, Not Widgets!	p. 103
Chapter 21 The Nuts and Bolts of the Talent Machine	p. 109
Chapter 22 HR Does Not Create Culture	p. 117
Chapter 23 Internal Branding: The Enchanting Power of the People Promise	p. 124
Chapter 24 The Power of People to Make Your HR Branding Work	p. 131
Chapter 25 Who Is Really HR's Customer?	p. 136
Chapter 26 How to Make Your Company a Great Customer Service Company	p. 141
Chapter 27 Eight Ways to Sell the Value of Your Department	p. 147
Chapter 28 The Truth Behind Those Best Employers Lists: This Ain't No Beauty Contest!	p. 154
Chapter 29 Congratulations! You May Have Already Won!	p. 159
A Day in the Life of HR	p. 164
Chapter 30 Show Them the Money!	p. 164
Chapter 31 Using Benefits to Build Relationships	p. 168
Chapter 32 Recognition, Rewards, Fun: The Triple Crown of Employee Engagement	p. 172
Chapter 33 Managing Expectations	p. 181
Chapter 34 Soothing the Savage Skeptic	p. 187
Chapter 35 The Most Important HR Policy: Throw Out the Policy Manual (And Build Strong Managers Instead)	p. 191
Chapter 36 Diversity Should Be From the Heart--Not Just by the Book	p. 197
Chapter 37 Use Your People Expertise to Create Successful Mergers and Acquisitions	p. 203
Chapter 38 "In the Unlikely Event of an Emergency"	p. 209
Chapter 39 Judgment Day Made Simple and Painless	p. 214
Chapter 40 Parting Company	p. 219
Chapter 41 The Time to Plan for Layoffs Is Before You Do the Hiring	p. 224
Chapter 42 ... And Then Someone Said, "No Good Deed Goes Unpunished"	p. 229
Chapter 43 You Are the Keeper of the HR Ethics	p. 231
Chapter 44 Conclusion: How Do We Get There From Here?	p. 237
Recommended Reading List	p. 241
Index	p. 247
About the Authors	p. 253

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