Professional hospitality : an introduction / Lynn Van Der Wagen.

ISBN:

9781862504653

Title:

Author:

Van der Wagen, Lynn.

Personal Author:

Van der Wagen, Lynn.

Publication Information:

Elsternwick, Vic. : Hospitality Press, 1996.

Physical Description:

234 p. : ill.

General Note:

This book covers all the ACTRAC Introductory Modules (INT1-INT12) in the Black Book.

Subject Term:

Hospitality industry -- Vocational guidance -- Australia

Customer services

Format:

Books

Publication Date:

1996

Publication Information:

Elsternwick, Vic. : Hospitality Press, 1996.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
647.94 VAN	Week loan	3	Standard shelving location	Searching... Unknown
647.94 VAN	Book	5	Standard shelving location	Searching... Unknown

This textbook introduces students to professional hospitality. It emphasizes that an understanding of clients and their changing needs is essential knowledge for anyone working in the industry. Each chapter covers: different sectors - hotels, clubs, restaurants, resorts, or casinos; and different departments - front office, food and beverage, housekeeping, or gaming. The book discusses different topics - guest safety, food hygiene or law - in relation to each. A range of supplementary information is provided as well as organization charts of some well-known establishments, and a final case study.

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Summary

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