by
Video Education Australasia.
Call Number
TR DVD 658.3145 DEA
Publication Date
2004
Summary
Explains how to deal with difficult customers. Various role plays are included and interviews with professionals in the customer service industry.
Format:
Other
Relevance:
0.0765
by
Video Education Australasia.
Call Number
TR DVD 305.800994 LIV
Publication Date
1999
Summary
Looks at issues of race and cultural identity in contemporary Australian society. Some of Australia's leading experts give their views on the main issues, as well as providing basic explanations of key concepts and policies.
Format:
Other
Relevance:
0.0709
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by
Video Education Australasia.
Call Number
DVD 650.144 FAC
Publication Date
2007
Summary
"If you're looking to enter the workforce, chances are you'll find yourselves undertaking a group interview sooner rather than later. Companies use the group interview method to assess a number of applicants at once, usually using some form of group problem solving exercise. So what are they really looking for in a group interview? How can you stand out from the crowd? In this essential and informative program, we explore a group interview scenario from both the employer's and applicant's perspective and examine how you can use this interviewing method to your advantage and truly stand up and be noticed." -- container.
Format:
Other
Relevance:
0.0663
by
Garner, Simon.
Call Number
TR DVD 338.4791 HAV
Publication Date
2002
Summary
Covers the competencies in the module THHCOR01A - Working with colleagues and customers. Key areas include: communication in the workplace; providing assistance to customers; maintaining personal presentation standards and working as a team.
Format:
Other
Relevance:
0.0501
by
Maloney, Noel.
Call Number
TR DVD 338.479194 DEA
Publication Date
1998
Summary
This program looks at the four major tourist groups to Australia (Japanese, Germans, Chinese and Americans), and aims to improve the viewer's understanding of the differences between these cultures and Australian culture. Included are interviews with senior hotel staff, tourists and people in tour companies and restaurants.
Format:
Other
Relevance:
0.0501
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