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ClickView (Firm)
Call Number
XX(302458.1)
Summary
This programme covers important principles in dealing with difficult customers within the customer service industry.
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Other
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0.0884
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ClickView (Firm)
Call Number
XX(302535.1)
Summary
Why should students value their own and others' intellectual property? What exactly is intellectual property? This interview led programme builds an understanding of: intellectual property; exceptions to copyright; registering IP; why students should be aware of the terms and agreements of social media sites, what Creative Commons is and the different licences, why an IP holder may wish to share material; and what it means when material is in the public domain. A great resource for encouraging students to value IP.
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Other
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0.0857
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by
ClickView (Firm)
Call Number
XX(302400.1)
Summary
To use email effectively you need both to manage your inbox efficiently, and also to apply the principles of good communication. This informative programme will help you use email productively and will encourage everyone to realise the enormous potential benefits of the medium for themselves, their teams and their organisations. Relevant to any individual or organisation using email, the programme's messages are universal and are independent of any software package. Suitable for both self-study and group training - especially for support teams whose members regularly work away from base or from home - this resource will also support an induction programme for new staff.
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Other
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0.0839
by
ClickView (Firm)
Call Number
XX(302705.1)
Summary
Pressure is a part of simply being alive: pressure is positive and drives us towards our goals. However, when the amount of pressure we are experiencing rises above what we believe we can cope with, it can easily turn to stress and that can be a very bad thing. This program is all about limiting the potential stressors at work that can lead to damaging stress. Chapter 1: Stress and Exercise. Learn how to beat stress by exercising regularly. Chapter 2: Stress and Prioritisation. Another way to manage stress is by managing your time. Chapter 3: Stress and Delegation. Alleviate stress by communicating, making sure you don't isolate yourself, and delegating.
Format:
Other
Relevance:
0.0839
by
ClickView (Firm)
Call Number
XX(302446.1)
Summary
Implementing change is always difficult and there will always be people who wish to maintain the status quo. In this episode we see Marcus as he informs the team of an imminent change, but everyone is annoyed. Steve and Sanjay object to spending time bringing others up to speed. Marcus invites everyone to write their negative thoughts and put them in a box, but that doesn't help. Steve has a rethink and suggests that with the combined skills of the group and some focused effort they can handle the challenge.
Format:
Other
Relevance:
0.0833
by
ClickView (Firm)
Call Number
XX(303280.1)
Summary
Being an engaging and convincing presenter is essential if you want your audience to be fully on board with your message. Carol runs a training session on overcoming fear and changing their presentations from bland to grand. Carol tells Serena she is being long winded, the 'l" in bland. Carol invites everyone to present on a surprise' item, then gives feedback on their performance, linking it to her formula. Steve is the only one to make a grand presentation using great body language and tone.
Format:
Other
Relevance:
0.0800
by
ClickView (Firm)
Call Number
XX(303925.1)
Summary
Eve Ash talks to Professor Robert Feldman (University of Massachusetts Amherst) about his research for the book "The Liar in Your Life": He reveals that we all lie at different times, there are many types of lies ranging from the unconscious to lies of commission, and that people often lie within the first ten minutes of meeting someone. We lie to create an impression, we lie because we are anxious, we make up narratives to fill gaps in our memories. We have a "truth bias" in as much as we don't want to believe another person might be lying. Lies create spiral effects ("You lie, I lie"). We might be suspicious of liars, but we also tend to forgive them. Lies lead to inauthenticity in relationships. People compartmentalize lies and can live with them for many, many years.
Format:
Other
Relevance:
0.0800
by
ClickView (Firm)
Call Number
XX(302546.1)
Summary
Examines how sales people can present their products and services with greater impact. The panel share their thoughts on presentational style and examine the importance of product knowledge, organisation and order of information. Key Training Points: - The difference between responsive and aggressive behaviour - Formulating the right questions - Effective presentation by phone - Importance of relating benefits to needs - Active listening skills
Format:
Other
Relevance:
0.0765
by
ClickView (Firm)
Call Number
XX(302136.1)
Summary
Are your students managing their time, health and stress levels successfully? Life for students at senior secondary levels brings its own unique pressures. In this punchy, amusing and informative programme Peter Sheahan offers advice on how students can best plan their time on a week-by-week basis. He also provides a clear insight on not just coping, but excelling during busy and potentially stressful exam periods. Students will relate to Peter Sheahan's presentation and glean a wealth of useful tips and advice on managing their time successfully.
Format:
Other
Relevance:
0.0765
by
ClickView (Firm)
Call Number
XX(304356.1)
Summary
LEAD with Empathy will help all leaders to focus on four core leadership soft skills. Great leaders listen, they have empathy, they ask questions and they give clear direction. Psychologist Eve Ash outlines the ways leaders can learn how to LEAD. Once this video is completed you will have learned to implement the LEAD formula, beginning by listening well and responding with empathy to what people are saying. You will recognise how showing genuine interest and compassion, not talking in cliches, builds trust. You will have learned to ask for people's input and keep an open mind on topics and policies. And you will know that people will follow with confidence when you provide clear direction.
Format:
Other
Relevance:
0.0765
by
ClickView (Firm)
Call Number
XX(303920.1)
Summary
Kylie Bell talks with Eve Ash about strengths and the part they play in enhanced wellbeing. Knowing we have strengths makes us more engaged and motivated, resulting in less stress and depression and better health. New strengths can be discovered any time, especially through various strength finders and profilers which are available online. Allowing people to perform to their strengths also increases productivity by 40% while turnover decreases by 50%. People's strengths are encouraged through others noticing, coaching and directing them to suitable tasks. Acknowledging people's various strengths enables greater tolerance of difference.
Format:
Other
Relevance:
0.0765
by
ClickView (Firm)
Call Number
XX(303891.1)
Summary
Maria Deveson-Crabbe explains how a CEO and senior executive team can build a successful relationship with board members and what to do to ensure effective meetings. Maria has achieved success with boards and provides her insights and governance and accountability, how to build a successful relationship with mutual respect. She provides tips for ensuring effective meetings and tips on presenting to boards.
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Other
Relevance:
0.0765
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