by
Video Education Australasia.
Call Number
TR DVD 658.3145 DEA
Publication Date
2004
Summary
Explains how to deal with difficult customers. Various role plays are included and interviews with professionals in the customer service industry.
Format:
Other
Relevance:
0.0765
by
Cava, Roberta.
Call Number
303.69 CAV
Publication Date
2003
Format:
Books
Relevance:
0.0709
View Other Search Results
by
Osborne, Christina.
Call Number
658.3145 OSB
Publication Date
2002
Format:
Books
Relevance:
0.0663
by
William Angliss Institute
Call Number
DVD 647 DEA
Publication Date
2005
Summary
Demonstrates some basic skills required when dealing with customers and clients, demonstrating both appropriate and inappropriate behaviour.
Format:
Video disc
Relevance:
0.0653
by
Hart, Lois Borland.
Call Number
303.69 22
Publication Date
1999
Summary
Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn skills that will prevent and resolve conflicts and ensure a better working environment. Readers will learn how to recognize patterns of conflict, identify causes of conflict, prevent conflicts from developing (and escalating), and apply conflict resolution techniques. By mastering these skills managers will be able to better serve their employees, helping them to navigate through interpersonal conflicts and maintain workplace productivity.
Format:
Electronic Resources
Relevance:
0.0579
by
Brecher, Michael.
Call Number
303.6 22
Publication Date
2008
Format:
Electronic Resources
Relevance:
0.0501
by
Scott, Gini Graham.
Call Number
650.13 22
Publication Date
2004
Format:
Electronic Resources
Relevance:
0.0501
by
Scott, Gini Graham.
Call Number
650.13 22
Publication Date
2006
Summary
The sad fact is that the majority of people in the workforce have a less than perfect relationship with their supervisor and many of them consider themselves to be working for "a bad boss". But what can they do about it, short of leaving their job? "A Survival Guide for Working with Bad Bosses" gives readers all the guidance they so desperately need not just to survive, but thrive while reporting to someone incompetent, mean, unethical, or even worse.
Format:
Electronic Resources
Relevance:
0.0484
by
Montgomery, Jack G.
Call Number
023.9 22
Publication Date
2005
Format:
Electronic Resources
Relevance:
0.0455
Limit Search Results
Narrowed by: