by
Video Education Australasia.
Call Number
DVD 647.94 FIV
Publication Date
2011
Summary
"In this comprehensive examination of what it takes to provide world class service, we visit SkyCity Darwin, a five star international hotel, and discover valuable lessons from the hotel's experienced leadership and management team. In it, we learn how five star service starts at the point of first contact, with open body language, active engagement, and effective handling of complaints. We see how empowering staff with responsibility, and celebrating their achievements leads to service excellence. Finally we go behind the scenes into the kitchen to witness how mastery comes from the passionate pursuit of innovation. This is an engaging look at modern workforce issues, including excellence, diversity and inclusive practices"--Container.
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Other
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0.0625
by
Kyredis, Katrina.
Call Number
TR DVD 778.59 HOW
Publication Date
2008
Summary
"Whether you've survived a challenging life journey or just want to express your opinion in a visual way, digital stories are a perfect way to express yourself. In this program we examine how to effectively prepare, to express succinctly, and of course to navigate the technical and legal aspects of this exciting creative area." -- container.
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Other
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0.0625
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by
Hayward, Nick.
Call Number
TR DVD 338.47919436 WOR
Publication Date
2008
Summary
"Large resorts are very popular forms of tourism. Whether it be to relax on a beach, ski the snowfields or merely take a break from everyday life, resorts encompass a wide range of activities and services including accommodation, entertainment, meals and drink service. Each element of a resort is reliant upon the success of another element therefore effective organisational management is crucial to ensuring the resort can create an experience the guest is seeking, In this program we take an expert overview of the elements of successfully working in a resort."--Container.
Format:
Other
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0.0520
by
Kyredis, Katrina.
Call Number
TR DVD 658.406 CHA
Publication Date
2008
Summary
"Large organisations only survive in today?s highly competitive environment if they have the ability to effectively deal with change. And, as changes go, they don?t come much bigger than recent smoking bans and ensuring challenges for the hospitality industry. In this dynamic program, we examine change, the internal and external forces behind it, the restraining forces that prevent it, change implementation and evaluation. With examples and interviews specifically about the changes to smoking laws from the Australian Institute of Management, Club Med, Lindeman Island and the Hotel Motel and Accommodation Association of Victoria, this is a practical and information-packed program that will change the way students think about change!"--Container.
Format:
Other
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0.0501
by
Lee, Joanne.
Call Number
TR DVD 659.1 COK
Publication Date
2005
Summary
"Coke is a brand in trouble. They've been accused of causing obesity with their sugary drinks, and now some schools are refusing to stock Coke. In America even the Terminator, California Governor Arnold Schwarzenegger, has come out against Coke in schools. They're also under fire for symblolising the worst of American cultural imperialism, and now their share price has taken a hit. We follow their attempts to fight back as they branch out with healthy fruit juice, and try to claw back territory from their bitter rivals Pepsi. Is Coke a brand whose time is over?--Container back cover.
Format:
Other
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0.0663
by
McAuliffe, Mark.
Call Number
TR DVD 647.95 DAI
Publication Date
2005
Summary
This video depicts typical cafe operations such as opening procedures, daily routines, cafe skills, cafe job applications, and closing procedures.
Format:
Other
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0.0600
by
Video Education Australasia.
Call Number
TR DVD 664 BAT
Publication Date
2005
Summary
Case studies of Brunetti's café in Melbourne and Pura milk in this program show us the difference between batch processing and continuous processing. This is an invaluable insight into the food manufacturing industry for food technology and hospitality students everywhere.
Format:
Books
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0.0674
by
Lovering, Matthew.
Call Number
TR DVD 650.14 RES
Publication Date
2002 2000
Summary
What makes a resumé stand out? How does an employer decide who to interview? Follows a real world example of what happens when an employer of a large company advertises for administration trainees.
Format:
Other
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0.0541
by
British Broadcasting Corporation.
Call Number
DVD 647.94068 SAI
Publication Date
2000
Summary
The St. James Court Hotel, a four-star hotel in London, has been refurbished, rebranded and relaunched under a new name by the new management team. This program explores the relaunch of this business looking at all areas, from food and beverage manager Derek Andrews' concerns about the weather spoiling the launch party to a look behind the logo at re-branding.
Format:
Other
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0.0634
10.
by
Ashton, Philip.
Call Number
AV 658.5 INT
Publication Date
2000
Summary
This video looks "closely at the operations management involved in making a Rip Curl T-shirt. The operation is examined in terms of inputs, process and outputs, with special attention on how Rip Curl has managed to improve productivity and maintain margins in an increasingly competitive marketplace."--Container.
Format:
Other
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0.0593
by
Ashton, Philip.
Call Number
TR DVD 338.4791945 SLE
Publication Date
1999
Summary
Program examines the reasons for the recent boom in tourist numbers in the central Victorian town of Daylesford, along with the effects of this tourism.
Format:
Other
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0.0484
by
Brown, David.
Call Number
TR DVD 658.8 BUS
Publication Date
1996
Summary
This program examines the role of marketing in several successful Australian food companies using two case studies.
Format:
Other
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0.0663
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