Call Number
TR DVD 647.94068 OPE
Publication Date
2009
Summary
Service providers are essential in our economy. Where would we be without hospitals, cleaning companies, accounting firms and hairdressers? But it can be difficult to apply concepts of operations management to these businesses. Focusing on the operational processes, this program takes you behind the scenes, learning about the four strategic areas of operations; facilities, materials, quality and technology, applying them to a service provider and showing how various strategies can be used to improve business performance. A great insight into the unique aspects of services marketing.
Format:
Books
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0.1040
Call Number
TR DVD 658.812 CUS
Publication Date
2009 2008 2007 2006 2005
Summary
This program features the seven service skills. These are the basic courtesies and people skills that makes customer feel important, appreciated and understood.
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Other
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0.1002
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by
Kyredis, Katrina.
Call Number
TR DVD 778.59 HOW
Publication Date
2008
Summary
"Whether you've survived a challenging life journey or just want to express your opinion in a visual way, digital stories are a perfect way to express yourself. In this program we examine how to effectively prepare, to express succinctly, and of course to navigate the technical and legal aspects of this exciting creative area." -- container.
Format:
Other
Relevance:
0.0625
by
Hayward, Nick.
Call Number
TR DVD 338.47919436 WOR
Publication Date
2008
Summary
"Large resorts are very popular forms of tourism. Whether it be to relax on a beach, ski the snowfields or merely take a break from everyday life, resorts encompass a wide range of activities and services including accommodation, entertainment, meals and drink service. Each element of a resort is reliant upon the success of another element therefore effective organisational management is crucial to ensuring the resort can create an experience the guest is seeking, In this program we take an expert overview of the elements of successfully working in a resort."--Container.
Format:
Other
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0.0520
by
Kyredis, Katrina.
Call Number
TR DVD 658.406 CHA
Publication Date
2008
Summary
"Large organisations only survive in today?s highly competitive environment if they have the ability to effectively deal with change. And, as changes go, they don?t come much bigger than recent smoking bans and ensuring challenges for the hospitality industry. In this dynamic program, we examine change, the internal and external forces behind it, the restraining forces that prevent it, change implementation and evaluation. With examples and interviews specifically about the changes to smoking laws from the Australian Institute of Management, Club Med, Lindeman Island and the Hotel Motel and Accommodation Association of Victoria, this is a practical and information-packed program that will change the way students think about change!"--Container.
Format:
Other
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0.0501
Call Number
TR DVD 333.794 HOU
Publication Date
2008
Summary
"Some years ago retired engineer Manfred Pruter and his wife Nita moved from Melbourne to a rural property in Central Victoria. By using solar, wind and numerous water tanks the couple have created their own alternative energy paradise. The Pruters supply 100% of their own electricity, heating and water. They now live independently of the energy and water authorities. This inspiring program is a must for anyone interested in renewable energy and sustainability. Learn about the principles of solar, wind and thermal heating and the potential it has to shift society away from fossil fuels"--COVER.
Format:
Other
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0.0735
by
Video Education Australiasia.
Call Number
TR DVD 338.479194 TOU
Publication Date
2007
Summary
The program examines the careful co-operation and co-ordination between both public and private sectors and the involvement of the local community in achieving success and sustainability in tourism.
Format:
Books
Relevance:
0.0674
by
Woodall, Martin.
Call Number
TR DVD 363.116 HIN
Publication Date
2006
Summary
"Hindsight tells Ken's story in his own words as well as those of the people most affected by his accident: his wife and his colleagues. "It?s easy. Just mix these two chemicals together, Ken." In hindsight, it never should have happened. In hindsight, all the warning signs were there. In hindsight, a good safety culture wasn?t good enough. This is the story of one man, his family and his friends and what happened to them all the day two hazardous chemicals were mixed together for a routine cleaning procedure. It?s a story of horror. Of regret. Of painful experience. And it?s a story no viewer will ever forget. Reflective, thought provoking and beautifully filmed, Hindsight is Ken Woodward?s emotionally charged call to action ? to all of us. The perfect antidote to safety cynicism. The comprehensive trainer?s guide, supported by a PowerPoint presentation, ( plus an additional customisable version), provides all that?s needed to conduct a powerful safety session, running from one to one-and-a-half hours. Two posters in jpeg files are also included as an ongoing safety reminder. The training package includes a DVD and CD-rom."--FutureMedia [distributor] website.
Format:
Other
Relevance:
0.0553
Call Number
TR DVD 646 BY
Publication Date
2006
Format:
Other
Relevance:
0.0765
by
Lee, Joanne.
Call Number
TR DVD 659.1 COK
Publication Date
2005
Summary
"Coke is a brand in trouble. They've been accused of causing obesity with their sugary drinks, and now some schools are refusing to stock Coke. In America even the Terminator, California Governor Arnold Schwarzenegger, has come out against Coke in schools. They're also under fire for symblolising the worst of American cultural imperialism, and now their share price has taken a hit. We follow their attempts to fight back as they branch out with healthy fruit juice, and try to claw back territory from their bitter rivals Pepsi. Is Coke a brand whose time is over?--Container back cover.
Format:
Other
Relevance:
0.0663
11.
by
Lovering, Matthew.
Call Number
TR DVD 647.95068 DAY
Publication Date
2005
Summary
"There are many roles to play in operating a small business successfully. This case study presents an overview of what is involved in running a cafe? such as; a typical day, customers, products, staff, legalities and regulations, operations and location and marketing. It provides a valuable insight into the priorities of a small business owner, operating within the framework of regulations, customer demands and fierce competition."
Format:
Books
Relevance:
0.0593
Call Number
TR DVD 641.8653 CRE
Publication Date
2005
Summary
The first in a two-part series, this practical guide looks at many basic techniques used in cake decorating. Cake decorating experts share their knowledge and display their skills on various processes, including chocolate work, basic icings, piping work and covering a cake in fondant. Demonstrations of the techniques are shown and explained. Want to decorate a cake? This program will get you started nicely!
Format:
Other
Relevance:
3.7943
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