by
ClickView (Firm)
Call Number
XX(302464.1)
Summary
This programme looks at the impact that e-business has had, and continues to have, on the operations of small and large businesses today. It's not just a case of being up with the latest trends and technology, in some cases, whether or not e-business is embraced by an organisation, can mean the difference between success and failure. The programme looks at what is e-business and how it is used, the potential pitfalls and incorporating ICT into a business operation. Of particular use to teachers and students of Business Studies, ICT and other commerce-related subjects, is the focus on the two case studies in this programme - Snogum and Wishlist. Andrew Coutts from Snogum and Adrian Finlayson from Wishlist speak on a range of areas relevant to the way that their companies, and the commercial world in general, are not only turning to e-business as another way to achieve sales - but relying on it for a major part of their turnover. This programme is an ideal way to introduce e-business to middle and senior level secondary students, and provides an excellent base from which to explore further case studies.
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Other
Relevance:
0.0839
by
ClickView (Firm)
Call Number
XX(302487.1)
Summary
Over the past few decades, privatisation has become a global phenomenon. During the 1990s, privatisation was embraced throughout the world by governments ranging across most political persuasions. In seeking to reduce their costs, they turned to the private sector to provide some of the services that have traditionally been provided by government. This programme is about privatisation. We'll look at the driving forces for privatisation and outline the arguments for and against it. We'll ask what are the consequences of privatisation for customers, government and employees; and take a look at two Australian case studies - Yarra Trams and Telstra.
Format:
Other
Relevance:
0.0938
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by
ClickView (Firm)
Call Number
XX(302488.1)
Summary
This programme considers four small businesses in various stages of development. It looks at: finance, ownership, location, market research, business plan, marketing, accounts, stock control, competition, staff, and more.
Format:
Other
Relevance:
0.0709
by
ClickView (Firm)
Call Number
XX(302489.1)
Summary
Mark and Meredith Telfer purchased a franchised retail cleanskin wine outlet. Over the course of nine years they worked the business hard ultimately transforming it into a unique wine bar, complementing the now more up-market wine and boutique beer retail section of their business. Their slogan is 'Come for a glass, leave with a bottle'. This video explores the journey of a small business as it re-invents itself across a decade. It looks at making business decisions, opportunities for growth and sustainability, planning and implementing change to meet customer demands. It presents an excellent case study for learners in courses related to Business Studies, Small Business Management and Hospitality.
Format:
Other
Relevance:
0.0735
by
ClickView (Firm)
Call Number
XX(302504.1)
Summary
In the six months since they bought "Fresh", partners Lee and Guy have built up a successful cafe business specialising in freshly roasted coffee and fresh produce. Over the course of a day we discover what goes on behind the scenes and what it takes to create the buzz and attraction of a successful cafe. Topics covered include what it takes to get a meal to the table, health and hygiene, how a menu evolves, owners and staff relations, dealing with difficult customers and setting prices. We see a range of career options, personal attributes and occupational health and safety procedures needed to be successful in this field. This programme offers a close-up look at hospitality at the front end.
Format:
Other
Relevance:
0.0593
by
ClickView (Firm)
Call Number
XX(303580.1)
Summary
This clip looks at the three elements of customer care-personal, physical, and procedural. Students will learn how to re-frame the customer experience, what good customer care is, and the benefits of treating a customer as a guest.
Format:
Other
Relevance:
0.0709
by
ClickView (Firm)
Call Number
XX(302597.1)
Summary
This programme explores the changes that have come about under the Work Choices Legislation and the impact of these changes on employees in small and large businesses, trade unions and employers.
Format:
Other
Relevance:
0.0800
by
ClickView (Firm)
Call Number
XX(303273.1)
Summary
Chapter 1: Three Charms; But Four Alarms. If you don't have enough arguments to support your case you risk coming across as half-hearted. But too many arguments can actually undermine your success. Remember: three claims will charm, but four can alarm! Chapter 2: Admit Your Weakness Demonstrate trustworthiness by acknowledging a small weakness in your proposal. People are more likely to say 'Yes' to those they see as trustworthy and credible. So admit your weakness at the start of your pitch, not at the end. And immediately counter it with your strongest argument. Chapter 3: Get Introduced The way you're introduced often matters more than the idea you are introducing.Ensure that the people you wish to influence know about your qualifications and experience. But avoid coming across like a boaster by asking a colleague or another customer to introduce you. Chapter 4: Always Ask..."Compared to What?" People rely on comparisons to determine how attractive an option is. What people experience first has an important influence over their evaluation of the next thing they see. Be sure to tell people about the alternatives that are not quite right for them, before making your recommendation.
Format:
Other
Relevance:
0.0839
by
ClickView (Firm)
Call Number
XX(303586.1)
Summary
This clip demonstrates how the SiPoC model can be used to define your internal and external customers and suppliers. It also looks at how improvements for internal customers can make work easier.
Format:
Other
Relevance:
0.0735
by
ClickView (Firm)
Call Number
XX(302469.1)
Summary
In this programme the owners of three businesses talk frankly about profitability, liquidity, efficiency and stability. Students will gain an understanding of how to evaluate business performance.
Format:
Other
Relevance:
0.0765
by
ClickView (Firm)
Call Number
XX(302587.1)
Summary
Led by three prominent businesses in Australia, Bendigo Bank, Oakley and Salesforce, this programme not only discusses how cultures can differ, but also demonstrates how each different style remains fundamentally important to each business.
Format:
Other
Relevance:
0.0839
by
ClickView (Firm)
Call Number
XX(302803.1)
Summary
Businesses have always had to respond to different external influences. It was technology in the 80s and security in the 90s, but now a new challenge has emerged - climate change. Business owners are fast realising that reducing their environmental footprint is not just a PR exercise, it's vital to their future. This programme features a case study of businesses that have developed unique approaches to sustainability. Their visionary leaders reveal how becoming 'green' has helped make their businesses stronger and more financially viable. Through interviews we discover the problems they faced, the benefits of change and their organisation's future directions.
Format:
Other
Relevance:
0.0765
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